Receptionist - HIMS at Aga Khan University Hospital

Receptionist - HIMS

Department: Health & Information Management Systems

Entity: Aga Khan University Hospital

Location: Karachi, Pakistan

Introduction:

The Aga Khan University Hospital (AKUH) is a not-for-profit health system with a quaternary care hospital in Karachi, and a nationwide presence through four Off-Campus Hospitals, 19 Medical Centres, more than 50 Pharmacies, and over 300 Laboratory sites across Pakistan. Extending care beyond hospital walls, AKUH also provides Home Healthcare Services. To ensure access for all, the Health System offers zakat and patient welfare support to those in financial need—benefiting 1.5 million patients in 2024 alone, with financial aid worth PKR 7.19 billion.

Renowned for its commitment to quality and patient safety, AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre—one of the highest global standards in healthcare. Its Clinical Laboratories are accredited by the College of American Pathologists (CAP), further affirming the accuracy and reliability of its testing services, while all four Off-Campus Hospitals are certified at SafeCare Level 5.

AKU is an equal opportunity employer and is committed to safeguarding and aims to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between all faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

You are responsible for:

• Release medical information (investigation reports, discharge summaries etc.) to facilitate external customers, on daily basis, as per HIMS policy and procedure.
• Prepare medical investigation reports for Executive Clinic and Corporate patients on daily basis to facilitate the respective departments.
• Process requests for amendment in birth/death certificate as per established policy for the accuracy of records.
• Process requests for duplicate death/birth certificates as per established policy to meet the customers need.
• Brief customers about Family Hifazat, its features, advantages and the process of getting registered
• Dealing customers with Family Hifazat requests, entering details in the system and asking for required documents to avail benefits.
• Verify all information provided by the Family Hifazat customer with the information available in SAHL software.
• Scanning all the documents to the system related to Family Hifazat provided by the customer.
• Collect cash from patients/relatives for providing copies of medical reports as per their request.
• Deposit cash to main cashier on daily basis.
• Print birth log from the MRI and deliver to the Union Council to update their records on monthly basis.
• Ensure adequate supplies for release of information section on monthly basis; thereby assuring steady workflow.
• Discard uncollected reports (> 10 days old requests) to avoid unnecessary accumulation of the same.
• Provide coverage in absence of supervisor.
• Any other related task assigned by the supervisor.

Requirements:

You should have:

• Graduate
• At least 2-4 years related work experience.
• Proficient at use of computer programs / software.
• Good English communication skills both verbal & written.
• Ability to understand customer’s (patient/visitor/other) needs to provide services that reflect value of the institution and promote customer satisfaction.
• Cash handling skills.
• Ability to perform multiple functions effectively under work pressure.
• Good public relations and interpersonal skills.
• Ability to work in shifts duties.

Comprehensive employment reference checks will be conducted.