Assistant ICT Officer at Britam

Key responsibilities

I. Core Reconciliation & Compliance (Critical Daily Function)

• Execute daily reconciliation of all issued motor certificates within the DMVIC platform against corresponding debit notes raised in Pure.

• Generate and submit daily exception and compliance reports to management to flag and eliminate any exposure from un-debited certificates.

II. ICT Infrastructure & Network Support

• Install, configure, and maintain local corporate hardware, including workstations, printers, and scanners.

• Monitor local server performance, internet connectivity, and ensure the robust functioning of LAN/WAN and wireless networks.

• Perform routine system updates, security patches, data backups, and provide maintenance support for CCTV and biometric access control systems.

III. User Support & Help Desk Management

• Serve as the first line of technical support for staff across systems, troubleshooting hardware, software, corporate email, and basic network hitches.

• Ensure prompt resolution of ICT-related incidents to minimize operational downtime and host system training for users where needed.

IV. Cybersecurity, Systems Administration & Compliance

• Manage user access rights, password resets, and profiles across corporate business applications and enterprise databases.

• Deploy, monitor, and maintain active endpoint protection, antivirus software, and firewall controls.

• Support data protection protocols, corporate compliance frameworks, and IT internal audit engagements.

V. Asset & Vendor Management

• Maintain an accurate, updated inventory registry of all corporate ICT equipment, assets, and software licenses.

• Liaise with approved third-party vendors and external service providers to coordinate hardware procurement, equipment servicing, and specialized repairs.

Key Performance Measures

Working relationships

Internal Relationships:

· Accountable to the IT Manager

· Required to liaise and work closely with the other departments as may be necessary

External Relationships:

· Service providers

§ Knowledge of networking, cybersecurity, and systems administration.

§ Good communication and interpersonal skills.

§ Ability to work under pressure and meet deadlines.

§ Attention to detail and strong organizational skills.

§ Customer service orientation.

§ Ability to work independently and within a team.

Soft skills

§ System uptime and availability.

§ Average incident resolution time.

§ User satisfaction levels.

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