Partnership & Digital Operations Intern at Britam

Job Purpose:
The Partnerships & Digital Operations Intern supports the day-to-day execution of digital business operations, partner management, customer support, lead conversion, and claims administration within the Partnerships & Digital Innovation Department.
The role is responsible for ensuring smooth customer experiences across digital channels,
supporting partner operational requirements, following up on sales opportunities, and coordinating administrative and commercial activities that contribute to growth, service delivery, and operational efficiency.

Key responsibilities:

• Provide timely customer support across digital channels by responding to product, policy, purchase, and service-related inquiries.
  
• Identify, investigate, and escalate customer journey issues including failed purchases,
  payment errors, broken links, and incomplete onboarding processes.
  
• Follow up on leads generated through campaigns, digital channels, and partner referrals to
  support customer acquisition and conversion.
  
• Support execution of sales and marketing campaigns, including promotions, customer
  engagement activities, and performance tracking.
  
• Receive, log, and follow up on claims submitted through partners, while coordinating with
  internal teams for timely resolution.
  
• Support partner onboarding, relationship management, and day-to-day operational matters
  to ensure effective service delivery.
  
• Prepare and track partnership documents including contracts, proposals, onboarding
  packs, approval papers, and related correspondence.
  
• Prepare meeting agendas, minutes, presentations, reports, and business case documents
  for internal and external stakeholders.
  
• Maintain accurate trackers, records, and progress updates for leads, claims, partner
  engagements, campaigns, and departmental activities.
  
• Undertake any other duties assigned in support of departmental objectives, operational
  efficiency, and business growth initiatives.

Knowledge, experience and qualifications required:

• Bachelor's degree in business, marketing, insurance, communication, or a related
  field.
  
• Certificate or Diploma in Insurance is an added advantage.
  
• Familiarity with sales and marketing activities.
  
• Strong written and verbal communication skills.
  
• Comfort with analyzing data and campaign performance metrics.
  
• Excellent time management and organizational skills to handle multiple tasks.
  
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other business tools.
  
• Detail-oriented and proactive.
  
• Adaptable and able to work in a fast-paced environment.
  
• Customer-focused mindset.
  
• Collaborative and team-oriented.