Quality Assurance Officer at Britam

Job Purpose:
Reporting to the Project Implementation Auditor, the Quality Assurance Officer will support the delivery of independent, risk-based assurance over IT projects across their lifecycle. The role contributes to assessing project governance, control effectiveness, and delivery quality, while supporting timely reporting of project risks and progress to Management, Project Steering Committees, and the Audit function.

Key responsibilities:

• Support the Project Implementation Auditor in reviewing project governance structures, risk management practices, and control frameworks across IT projects.
  
• Assist in planning and executing project implementation assurance reviews in line with the International Standards for the Project quality assurance and Project implementation methodology.
  
• Participate in the development of detailed project assurance programmes, checklists, and testing procedures based on documented project methodologies, policies, and industry best practices.
  
• Perform assurance testing across key project phases including initiation, design, implementation, user acceptance testing, go-live, and post-implementation review.
  
• Support the evaluation of project risks related to scope, cost, timelines, quality, data integrity, security, and regulatory compliance.
  
• Conduct walkthroughs and controls testing to assess the adequacy and effectiveness of project controls, including change management, data migration, access controls, and vendor management.
  
• Assist in monitoring remediation of previously raised project issues and tracking implementation of agreed management actions.
  
• Collate, document, and analyse project findings, observations, and recommendations.
  
• Prepare draft assurance reports, project status updates, and risk summaries for review by the Project Implementation Auditor.
  
• Engage with project teams, IT, business stakeholders, and vendors to obtain information and clarify project issues in a professional and constructive manner.
  
• Support assurance coverage for regional and multi-country system deployments to ensure consistent standards and control expectations are applied.
  
• Assist in identifying opportunities for continuous improvement in project delivery practices, assurance approaches, and internal control processes.
  
• Apply basic data analytics and automated testing techniques to support project assurance activities.
  
• Ensure compliance with internal policies, IT standards, regulatory requirements, and applicable project governance frameworks.
  
• Deliver assigned responsibilities in line with the Internal Audit strategy, departmental objectives, and personal scorecard.
  

Knowledge, experience and qualifications required:

• Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, Accounting, Audit, or a related field.
  
• At least 2–4 years’ experience in IT audit, project assurance, IT risk management, or a related control or governance role.
  
• Part-qualified or pursuing professional certifications such as ISTQB, CISA, ITIL, Prince 2, PMP or equivalent is an added advantage.
  
• Working knowledge of IT project lifecycle methodologies (e.g. SDLC, Agile, Waterfall) and basic project management principles.
  
• General understanding of IT General Controls (TOGAF), information security concepts, data integrity, and system implementation risks.
  
• Exposure to internal control frameworks, risk assessment techniques, and audit testing procedures.
  
• Basic proficiency in data analysis and reporting tools (e.g. Excel, Power BI, ACL, IDEA or similar).
  
• Strong analytical skills, attention to detail, and ability to document issues clearly and concisely.
  
• Exposure to defect management tools, Performance testing and Test automation tools such as Load runner, Jmeter etc
  
• Good interpersonal and communication skills, with the ability to work collaboratively with cross-functional teams.
  
• High level of integrity, professional judgement, and willingness to learn and develop in the IT assurance space.