Student Technical Support Specialist (Part-Time) at Church of Jesus Christ of Latter-day Saints

Overview

BYU-Pathway Worldwide provides access to affordable higher education wherever the Church is organized, with plans to serve over 80,000 students in 190+ countries in 2025 and significantly more in the coming years. The Application Administration Support team keeps BYU-Pathway's core technology running for instructors and workforce staff worldwide. We support a broad portfolio of platforms—Anthology Student, Anthology Reach (Dynamics 365), Canvas, the Area Management Tool, the Grading Queue, HR provisioning systems, Microsoft 365, and Zoom—and build the resources that help users help themselves.

Role

We're seeking a technically curious, dependable student to resolve support requests across many applications, provision and configure user access, and—during quieter periods—help build the knowledge articles, support website, and team expertise that improve our service over time. It's an ideal role for a student who enjoys solving problems, learning new technologies quickly, and working independently.

This part-time position typically works Monday – Friday between the hours of 8 am - 5 pm. This position is a remote position. By applying for this position, you are indicating that you are currently authorized to work in the United States without sponsorship. Applicants MUST reside in Utah or Idaho to be eligible for this job.

If you are a BYU-Pathway student who lives anywhere other than Utah or Idaho please reach out to the CAREER SERVICES team for opportunities in your area.

Click here: https://www.byupathway.edu/career-services.

About The Company

Responsibilities

The role’s responsibilities fall into the following areas, with the approximate share of time spent on each.

• Resolve support tickets (40%): Act as a first point of contact for technology issues—diagnosing problems, researching solutions, escalating when needed, and documenting each resolution.
• Provision and configure access (25%): Set up, modify, and remove user accounts, roles, rights, and permissions across multiple systems, applying access policies accurately and consistently.
• Troubleshoot broadly (15%): Move fluidly between a wide range of applications, learning unfamiliar tools quickly and reasoning through problems methodically.
• Build resources (15%): In non-ticket time, author and update knowledge base articles, help build and maintain the support website, and create documentation that reduces future support volume.
• Learn continuously and protect data (5%): Deepen understanding of our platforms, explore new technologies that could improve service, and handle student and employee information in accordance with FERPA and BYU-Pathway policies.

Requirements

• Technology savvy: Genuine comfort across many software applications and the ability to learn new tools quickly and independently.
• Strong communication: Clear, patient written and verbal skills—able to explain technical concepts to non-technical users without jargon.
• Solid keyboarding: Efficient, accurate typing for documentation and correspondence.
• Problem-solving mindset: A logical, persistent, resourceful approach to diagnosing issues.
• Reliability and independence: The discipline to manage your time and follow through remotely without close supervision.
• Current student in good standing, eligible for part-time student employment.
  

Preferred Qualifications

• Prior help-desk, tech support, or customer service experience.
• Familiarity with any platforms we support, or with user provisioning and identity/access concepts.
• Experience writing documentation or web content; interest in IT, information systems, or a related field.

Schedule and Work Arrangement
Hours: 20 per week, fully remote.

Availability: Must be at your desk for at least one contiguous four-hour block per shift, coordinated with your supervisor, to ensure predictable coverage.

Equipment: Students must provide their own laptop and a reliable internet connection.

Why Join Us
Gain hands-on experience administering enterprise platforms that support a global organization, building transferable skills in technical support, access management, and documentation—on a collaborative team that values learning and initiative