Events Operations Assistant - Nairobi at Emerge Egress Consulting

Role Objective

Our client in the hospitality industry is seeking to recruit a dynamic and detail-oriented Events Operations Assistant to support the planning and delivery of events. The role focuses on ensuring smooth event execution, maintaining service excellence, and contributing to memorable client experiences.

Core Duties and Responsibilities

Support the planning and delivery of events from initial concept through to completion

Assist with event setup, coordination during execution, and post-event breakdown

Work closely with vendors, suppliers, and service providers to ensure timely delivery of services

Prepare and maintain event documentation such as schedules, briefs, contracts, and checklists

Engage with clients (under supervision) to capture event requirements and expectations

Assist in sourcing venues, décor, equipment, and other event resources

Contribute ideas towards event themes, concepts, and overall design

Support the preparation of event programs, guest materials, and branded items

Assist in managing event communications, including invitations and confirmations

Provide support in basic marketing efforts, including social media coordination

Track event-related expenses and maintain basic budget records

Coordinate logistics such as transport, accommodation, and guest arrangements where necessary

Monitor timelines to ensure tasks and milestones are achieved as planned

Assist in handling on-site challenges and escalate issues when necessary

Participate in post-event reviews, feedback collection, and reporting

Maintain organized records of event files and supplier information

Contribute ideas to enhance event quality and client satisfaction

Perform any other duties as assigned in support of event operations

Job Specifications and Qualifications

Diploma in Hospitality, Business Management, Tourism, Communication, or a related field

At least two (2) years of experience in events, hospitality, customer service, or a related support role

Basic knowledge of event planning and coordination processes

Flexibility to work varied hours and travel when required

Key Competencies

Creative and innovative approach to event planning and execution

Strong organizational and time management skills with the ability to multitask

High level of attention to detail

Excellent written and verbal communication skills

Strong interpersonal and teamwork abilities

Ability to perform effectively in fast-paced, high-pressure environments

Customer-focused with a positive and professional attitude