Head of Housekeeping Hotel at Emerge Egress Consulting

Role Objective

Our client, a hotel, is seeking to hire a Head of Housekeeping to oversee the day-to-day operations of the housekeeping department. The role involves supervising and coordinating housekeeping activities to ensure that guest rooms and public areas consistently meet the hotel's hygiene, safety, and quality standards.

Core Duties and Responsibilities

Oversee daily housekeeping operations to maintain required cleanliness standards in rooms and public areas.

Assign tasks and prepare duty rosters for the housekeeping team.

Conduct inspections of guest rooms and common areas, and report any maintenance concerns.

Respond to guest requests and handle housekeeping-related complaints promptly and courteously.

Participate in the recruitment, training, and supervision of housekeeping staff, including room attendants and laundry personnel.

Monitor stock levels of cleaning supplies, linen, and guest amenities, and place orders when necessary.

Work closely with the front office and maintenance departments to ensure efficient room turnover.

Ensure all staff adhere to established health, safety, and hygiene standards.

Oversee proper use and maintenance of housekeeping equipment.

Take part in audits, inspections, and quality assurance processes to ensure compliance with brand and regulatory standards.

Maintain accurate documentation such as room status reports and lost-and-found records.

Carry out any other duties as assigned by management.

Job Specifications and Qualifications

Diploma or Degree in Hospitality, Business Management or related field.

At least 2 - 3years' housekeeping experience within the hospitality industry.

Any other relevant professional certification is an added advantage.

Key Competencies

Strong leadership and supervisory skills

High attention to detail

Good organizational ability

Effective communication and interpersonal skills

Problem-solving capability

Strong time management skills

High level of integrity and professionalism