Customer Service Team Leader with German at Flora Food Group

About the position

Location: Katowice

Hybrid model of working

Fixed-term contract for 1 year with possibility of extension

We're Hiring: Customer Service Team Leader with German

Are you ready to join a dynamic team and make an impact in Supply Chain operations and play a key role in supporting our European customers?

🌍 What You'll Do

✅ Oversee day-to-day operations and ensure smooth order processing
✅ Be the go-to expert for SAP queries within the team
✅ Deliver proactive, high-quality service to internal and external clients
✅ Enter customer orders manually in SAP and verify automated EDI orders
✅ Manage inventory allocation and coordinate delivery notes with logistics
✅ Collaborate with Sales, Logistics, and Demand Planning to resolve order issues
✅ Identify and escalate challenges promptly
✅ Drive improvement projects and optimize order flows
✅ Lead short-term product flow management to fulfill customer orders
✅ People Management: Delegate tasks, set deadlines, monitor performance, motivate, and coach team members


So, what does it take to be successful in this role?

👤 About You

🎓 2+ years of experience in similar roles

✔️ SAP experience (1+ year preferred)

💬 Excellent communication and interpersonal skills (English and German level (B2 or higher))

📊 Comfortable working with large datasets; proficient in Excel, SAP and Zendesk.

🚀 Proactive, solution-oriented, and driven by results.

What’s next

If this position sounds interesting, please hit the apply button now!

Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.

No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.