Head: Branch Distribution Support at Old Mutual

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Responsibilities

Functional Strategy Formation and Implementation

Lead the development and implementation of strategy for OM Bank Retail sales alongside the Executive Head, anticipating complex issues, challenges, and opportunities and ensuring integration with wider corporate strategy. Responsible for leading the Distribution Support strategy and implementation to optimise the cost to sell in OM Bank.

Business Planning

Develop and gain agreement to annual business plans for Retail Sales and Distribution Support a function or substantial business area, ensuring alignment with strategy; quantify business outcomes, i.e., revenues or other key performance indicators (KPIs); detail expense and headcount budgets; and develop business cases for key projects, ensuring cross-functional integration.

Distribution Economics

Drive the optimisation of the cost to sell through sales value chain analysis, cost management, reporting, compliance and OM Bank growth ambitions across different product lines, current and future retail channels.

Sales operational support

Responsible for coordinating the operational support to the different retail channels across business-as-usual activities, and projects that impact the front end. Be the voice of the customer to the business operational teams on behalf of the sales teams.

Leadership and Direction

Communicate the function's strategy and its relationship to the organization's mission, vision, and values; clarify the actions needed to implement this strategy within the area of responsibility; motivate people to commit to the mission, vision, and values and do extraordinary things to achieve the organization's business goals.

Training development and delivery

Develop a training function to help employees within a complex, diverse organization achieve their full performance potential. Deliver training programs to senior executives.

Product Training

Take responsibility for developing and implementing the organization's product education program.

Information and Business Advice

Provide authoritative specialist advice to the leadership team of a small or nationally based organization or subsidiary to guide the implementation of policy and the design and implementation of projects and change initiatives.

Customer Relationship Management (CRM) Data

Ensure that a global internal function, and/or a large, cross-functional, global customer account team, and/or a large national organization maintains high-quality customer information; monitor and review information quality to ensure that it is fit for purpose. Provide user input to the development or improvement of the CRM system to ensure that it meets immediate and longer-term business needs.

Budgeting

Take responsibility for setting and managing area budgets so they align with organizational strategy.

Stakeholder Engagement

Identify and manage stakeholders up to and including top management level, finding out their needs, issues, and concerns and reacting to them by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.

Performance Management

Manage and report on the performance of the function/business area; set appropriate performance objectives for direct reports and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.

Organizational Capability Building

Identify the capabilities needed to meet the current and emerging business needs of a significant business area. Evaluate current capabilities, identify gaps, and prioritize development activities. Motivate others to develop their capabilities and fulfil their personal potential. Build capabilities elsewhere in the organization through mentoring and other informal methods.

Minimum Requirements:

• Master’s degree

• 9 years General experience

• 8 years Management experience

• Sales operational support background

• Strong aptitude for analytics, processes and financial modelling

Skills

Action Planning, Adaptive Thinking, Change Management, Data Compilation, Executing Plans, Identifying Customer Needs, Learning and Development (L&D), Managerial Accounting, Online Learning, Oral Communications, Presenting Solutions, Professional Presentation, Strategic Planning

Competencies

Balances Stakeholders

Builds Effective Teams

Business Insight

Communicates Effectively

Drives Vision and Purpose

Financial Acumen

Manages Complexity

Optimizes Work Processes

Education

NQF Level 9 – Masters

Closing Date

16 June 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!