Audio Visual Field Service Engineer at Old Mutual

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To provide comprehensive end-user support by managing I.T hardware, software and audio-visual systems, ensuring seamless operation of user devices, meeting rooms and conferencing technologies, while maintaining IT systems for smooth day-to-day operations.

Responsibilities

End User Computing (EUC) Support:

• Provide first-line and second-line IT support to end-users

• Install, configure and maintain laptops, desktops and mobile devices

• Install drivers and updates to ensure the system operates efficiently and Securely

• Perform device imaging, re-imaging and deployments

• Troubleshoot hardware, software, and basic network issues

• Manage user accounts (Active Directory, password resets)

• Support Microsoft 365 applications (Outlook, Teams, OneDrive)

• Ensure compliance via Intune/SCCM (patching, updates, security policies)

• Log, track, and resolve incidents using a ticketing system within SLA timelines

• Support onboarding and offboarding of users, including device setup and access provisioning

• Maintain I.T asset registers and documentation

• Escalate complex issues to relevant teams when required

Audio Visual (AV) Support:

• Set up, configure and operate AV equipment (projectors, microphones, sound systems, video conferencing tools)

• Perform routine maintenance, testing and health checks of AV systems

• Troubleshoot AV issues in meeting rooms, Boardrooms or events

• Support and manage video conferencing platforms (Microsoft Teams, Zoom)

• Provide on-site and remote support for users and stakeholders

• Assist with video conferencing platforms (e.g., Microsoft Teams, Zoom)

• Manage cabling, connectivity and AV configurations

• Support live events, presentations, webinars and boardroom meetings

• Ensure proper storage, handling and tracking of AV equipment

• Maintain and Test AV equipment regularly to ensure optimal performance

• Maintain documentation of AV setups and logs of issues and resolutions

Minimum Requirements:

• Grade 12 / Matric

• Relevant I.T Audio Visual certification (advantageous)

• IT-related qualification - Diploma/Degree (advantageous)

• 1–3 years’ experience in IT support and/or AV environment

Technical Skills:

• Windows 11 support and troubleshooting

• Microsoft 365 / Office 365 support

• Active Directory (user and group management)

• Intune / SCCM (Endpoint Manager)

• Basic networking (LAN, Wi-Fi, VPN, 3G Sim-Card)

• AV equipment and conferencing systems

• Hardware troubleshooting (laptops, printers, peripherals)

• Knowledge of AV hardware and software

• Familiarity with video conferencing tools (Teams, Zoom)

• Understanding of sound systems, microphones and acoustics

• Basic troubleshooting and fault-finding skills

• Experience with HDMI, VGA and wireless display technologies

Soft Skills:

• Strong communication and customer service skills

• Problem-solving and analytical thinking

• Ability to work under pressure (especially during live meetings or events)

• Good time management and multitasking abilities

• Ability to work independently and as part of a team

Working Conditions:

• Office-based on-site support

• Support across offices/branches, boardrooms and event venues

• May require after-hours or event support

• Occasional travel between sites/branches (if applicable)

• Ability to lift, move and setup AV and I.T equipment

Skills

Audiovisuals, AV Systems Integration, Networking Fundamentals

Competencies

Collaborates

Communicates Effectively

Decision Quality

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Tech Savvy

Education

Bachelor of Commerce (BCom): Information Technology (Required), NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

14 May 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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