Claims Administrator at Old Mutual

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

• Receiving, reviewing, assessing and calculating pension claims in accordance with requirements.

• Analyzing claim documentations, ensuring completeness and accuracy before processing payments.

• Communicating with internal stakeholders and customers to provide updates on claim statuses and requirements.

• Ensuring all claims adhere to internal policies, regulatory requirements, and industry best practices.

• Assessing potential risks in claims processing, implementing strategies to mitigate financial and reputational risks, and ensure early detection of fraudulent or high-risk claims.

• Preparing and maintaining accurate claim records and reports for management review.

• Recommending and implementing improvements to claims procedures to enhance efficiency and customer satisfaction.

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

Collaborates

Communicates Effectively

Drives Results

Ensures Accountability

Plans and Aligns

Tech Savvy

Education

Bachelor of Business Administration (BBA): Finance, Economics

Closing Date

17 May 2026 , 23:59

The Old Mutual Story!