Pay Office Administrator (Temp) at Old Mutual

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

Minimum Requirements

• Namibian Citizenship
• Grade 12 – 25 points
• 1 – 2 years’ experience in financial industry will be an advantage
• Knowledge of MS Office applications and spreadsheet proficiency is essential.
• Analytical skills is essential
• Strong written and verbal communication skills
• Proven ability to meet and exceed tough business targets on a consistent basis
• Ability to work under pressure whilst remaining professional
• Ability to work independently and within a team
• A passion for customer service and relationship building

Job Summary

• Administration of all new business via Government Stop Order
• Increase Government Stop Order Market by supporting the acquisition of new business/ maintaining, retaining and driving penetration within existing Pay Office
• Ensure an effective Billing/Collection and Allocation process for Government Sector
• Follow up with Pay Office to provide reasons for mismatched Premiums paid and feedback to allocate or clear
• Effective New Business Lodgement and Retention Process to ensure premium flow and increase in Profitability
• Ensure successful distribution of Bill files to Pay Office
• Annual Pay Office visits to ensure continuous education on utilizing Bill Files and related matters
• General correspondence with Pay Office regarding payment and feedback files
• Identify and address issues that prevents allocating of Premiums
• Manage Customer Complaints on Pay Office level within agreed time standards
• Initiate exit procedure for Pay Office who discontinued Agreements
• Communication to Distribution Channels to facilitate conversion of premium not affordable to alternative payment methods

Follows standardised processes and provides administrative support in line with normal business functioning.
Delivers on daily production standards and adheres to service and quality standards.
Provides an indirect service to customers and intermediates.
Responds to immediate requirements within procedure.
Uses standard administrative techniques to co ordinate own work.
Product and process knowledge in different areas may differ but basic skills remain the same.
Moderate (intermediate) to high level of technical knowledge.
Partially multi skilled across product and process relevant to the business area.

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

Collaborates

Communicates Effectively

Drives Results

Ensures Accountability

Plans and Aligns

Tech Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

01 July 2026 , 23:59

The Old Mutual Story!