Service Consultant (OMAO) at Old Mutual

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

naOld Mutual is a leading Financial Services Provider. We require a Service Consultant to support the Distribution Team. This role is responsible for assisting the Distribution team to manage new and existing business. The incumbent assists with managing all quotation requests and performs administration assistance to the Sales and Consulting Teams.

Minimum Requirements
•Namibian Citizenship;
•A relevant business or commerce qualification will be an advantage;
•Approximately 2 to 3 years’ experience in the insurance and retirement fund industry
•IISA or Financial Planning qualifications will be an advantage;
•An assertive self-starter with excellent organizing skills;
•Good communication and presentation skills;
•Well organized and pays attention to detail;
•Excellent conflict handling skills;
•The ability to work under pressure while maintaining excellent client relationships and high service levels; and
•Experience and understanding of Retirement Funds and Group Life Assurance Products.
•Able to travel

Job Specification
•Liaise with members, brokers and potential participating employers to ensure proper and prompt submission of outstanding information;
•Recording and resolution of queries and complaints and generate appropriate responses;
•Collaborate with other OMCS teams to deliver a top-quality service to clients and intermediaries
•Prepare new business and existing business quotations;
•Support distribution team with all administrative requests and enquiries;
•Prepare and manage the registration of special rules and amendments to rules;
•Attend scheduled meetings with key brokers to address service-related issues on behalf of the administration team; and
•Ad-hoc functions for Head of Distribution

Skills

Action Planning, Client Management, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Report Review, Sales Software, Statistical Analysis Techniques

Competencies

Builds Networks

Business Insight

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Manages Complexity

Plans and Aligns

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

19 June 2026 , 23:59

The Old Mutual Story!