Test Center Administrator at Pearson

The Test Administrator plays a critical role in delivering a secure, professional, and welcoming exam environment for all test‑taking candidates. This position is responsible for ensuring exam integrity while providing an excellent customer experience. The role offers a great opportunity to join a diverse, professional team and to support candidates during an important milestone in their careers.

Key Responsibilities

• Welcome, greet, and check in customers and test‑taking candidates in a professional and friendly manner

• Verify candidate identity through approved personal identification documents

• Clearly explain exam testing processes, rules, and procedures to candidates

• Proctor / invigilate candidates during examinations to ensure compliance with all testing security requirements

• Maintain strict adherence to exam security procedures, company policies, and professional standards

• Monitor candidates closely for restricted or suspicious behavior, paying attention to detail from a distance

• Troubleshoot and escalate technical issues by working with internal departments (e.g., IT support) when required

• Escort candidates to and from the testing room as needed

• Perform basic housekeeping duties, including vacuuming floors and sanitizing keyboards and workstations

Working Environment

• Quiet, controlled testing environment

• Requires the ability to sit for extended periods

• Involves close monitoring and occasional walking/escorting of candidates

Candidate Profile – Skills & Experience Essential:

• Friendly, professional, and customer‑focused approach

• Strong attention to detail with the ability to follow procedures precisely

• School‑level qualifications in English and Mathematics

• Flexibility to work different days and shifts, including early mornings, evenings, and weekends

• Comfortable working independently and as part of a team Desirable:

• Previous customer service experience (preferably 3-5 years)

• Working knowledge of Microsoft Office (Word, Excel, Outlook)

• Experience in a regulated, secure, or compliance‑driven environment