Client Relationship Associate at Salix Data

Job Description

Vendor Coordination & Communication

Manage vendor portals to track compliance requirements and updates

Communicate with vendors via email and phone to request and follow up on documentation

Handle inbound and outbound calls professionally and confidently

Maintain clear, timely, and professional communication with external stakeholders

Documentation & Compliance Support

Review vendor submissions for accuracy and completeness

Track outstanding requirements and follow up consistently

Maintain organized, up-to-date records across systems

Flag missing or non-compliant documentation for escalation

Client Support

Support day-to-day compliance operations in line with client expectations

Provide timely updates on progress, issues, and outstanding items

Escalate risks or delays proactively

What We're Looking For

Bachelor's degree in any field

0 - 2 years' experience in administration, operations, or customer-facing roles

Strong written and verbal communication skills

Confidence handling phone and email communication professionally

High attention to detail and strong organizational ability

Reliable, consistent, and able to manage repetitive tasks with accuracy

What Will Set You Apart

Experience working with structured processes or compliance-related tasks

Exposure to professional email communication with external stakeholders

Comfort working in a fast-paced, process-driven environment

This role follows EST working hours (3:00 PM - 12:00 AM, Monday to Friday) and requires availability during Kenyan public holidays in alignment with the client schedule.