Executive Assistant Operations Lead at Salix Data

Job Description

EA Training & Development

Lead onboarding and training of Executive Assistants to ensure strong, consistent foundations

Develop practical playbooks, SOPs, and training materials

Assess readiness and support smooth transition into live client environments

Continuously improve training based on real delivery insights

Operations & Program Management

Oversee day-to-day performance and delivery of EAs

Track output, identify gaps, and implement improvements quickly

Standardize tools, workflows, and best practices across the team

Bring structure and clarity to a fast-moving environment

Client Engagement & Delivery Support

Support client onboarding to ensure seamless EA integration

Join client calls where needed to maintain alignment and quality

Act as a point of escalation for operational or service-related issues

Work closely with internal teams to ensure strong client satisfaction

Team Leadership

Mentor and guide EAs to maintain high standards of professionalism

Support performance management and continuous development

Contribute to hiring and building a strong EA bench

What We're Looking For

Bachelor's degree in a relevant field (Business, HR, Communications, Project Management, or similar)

5+ years' experience supporting senior executives, with exposure to high-performance environments

Proven ability to lead, mentor, or coordinate a team

Strong organizational and project management skills with attention to detail

Confidence working with international clients and remote teams

Excellent written and verbal communication skills

What Will Set You Apart

Experience building or improving processes, SOPs, or operational systems

Relevant certifications (e.g., PMP, PRINCE2, CAP, or similar)

Exposure to global organizations or distributed teams

Training or experience in leadership, coaching, or team development