Internet Sales Execuitves (Home Broadband)- Eldoret at Sheer Logic

Responsibilities

• Ensure compliance to Customer acquisition and onboarding processes i.e. KYC and customer education on top up

• Collaborates with Line Manager to develop, execute and monitor sales initiatives in assigned area

• Track adherence to SLAs on acquisition and onboarding

• Recovery of devices from noncompliant customers.

• Provide first level support with on ground trouble shooting and resolution of customer issues

• Escalation of customer issues that cannot be resolved at first level

• Escalation of network issues

• Daily collation of target achievement

• Track and Analysis monthly trends within assigned markets

• Prepare dashboards for weekly reviews

• Preparation of ad-hoc reports as and when required

• Monitor and report competitor activities

• Provide customer insights, identifies and suggests products, or services that will meet their needs

• Plan and execute on ground marketing initiatives i.e. road shows, estate storms, mall activations

Qualifications

• Graduate degree or Diploma of Business Administration or any equivalent qualification.

• Understanding of telecom/ fixed wireless trends is an added advantage

• 1+ years outdoor sales experience preferably in the telecom industry but not mandatory.

• Commercial acumen- Understanding the competition landscape, devices offered, packages, commission schemes etc.

• Tech savvy – Needs to understand solutions across both 5G and Fixed Wireless Services.

• Resilience and ability to deliver against stretch targets

• Strong entrepreneurial spirit