Workshop Controller at TMD Kenya (Thika Motor Dealers)

Role Description

• Reporting to the Manager - Workshop Operations, the Workshop Controller is accountable for the overall performance of the workshop, with a strong focus on turnaround time, quality assurance, customer satisfaction, and revenue optimization

KEY RESPONSIBILITIES

Workshop Operations Management

• Supervise daily workshop operations; scheduling, workflow, resource allocation, and productivity tracking

• Monitor KPIs including job completion rates, technician utilization, and service bay optimization

• Ensure compliance with KEBS, NTSA, and manufacturer specifications

• Maintain workshop safety standards in line with OSHA Kenya regulations.

Policy & Procedure Adherence (Non-Negotiable)

• Enforce 100% compliance with all company policies, manufacturer procedures, and regulatory requirements

• Conduct daily compliance audits using standardized checklists and documentation protocols

• Implement a zero-tolerance policy for safety violations and procedural non-compliance

• Ensure complete traceability of all work performed with proper documentation and sign-offs

Turnaround Time Optimization (Critical Success Factor)

• Establish and monitor strict TAT timelines, ensuring promised delivery times are met 100%

• Implement real-time job tracking with hourly progress updates and bottleneck identification

• Maintain emergency fast-track lanes for urgent requirements with a 2-hour service guarantee

• Pre-order critical parts based on service forecasting to eliminate parts-related delays

MINIMUM QUALIFICATIONS

• Degree in Automotive Engineering, Mechanical Engineering, or a related technical field

• Trade certification from a recognized automotive training institution

• Valid driving licence; Class B minimum; Class C preferred

• Professional certifications from major automotive manufacturers are an added advantage

EXPERIENCE & COMPETENCIES

Experience

• 5–7 years of progressive experience in automotive workshop operations (MANDA

• Minimum 3 years in a supervisory or management role within an automotive service environment

• Demonstrated proficiency with modern diagnostic equipment and automotive technologies

• Proven track record of achieving operational and financial targets