Training Coordinator at World Vision

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

This position provides end-to-end coordination and operational support for Global Finance Learning and Development (L&D) programs, including participant administration, learning environment management, stakeholder communication, scheduling, and program delivery logistics. The role ensures seamless execution of virtual and in-person programs by managing systems, supporting facilitators, coordinating travel and events, and overseeing processes such as chargebacks, reporting, and program closeout.

MAIN RESPONSIBILITIES

Program Coordination & Learning Environment Management

• Coordinate the full lifecycle of multiple L&D programs (e.g., Iron Manager, NextGen, ACTS, and others).
• Set up and manage Teams channels and learning environments for each cohort.
• Upload and organize program materials and resources for facilitators and participants.
• Track nominations, manage participant records, and maintain program data systems.
• Monitor participant progress, assignment submissions, and engagement across programs.
• Prepare program launch materials, timelines, and visuals.

Participant & Stakeholder Communication

• Serve as a primary point of contact for participants, regional nominators, and stakeholders.
• Maintain ongoing communication across all phases of programs (pre-launch, in-program, and closeout).
• Manage shared inboxes (e.g., Global Finance and Anti-Corruption), responding to or redirecting inquiries.
• Build and maintain strong relationships with global stakeholders across regions and time zones.
• Send program communications, including invitations, reminders, follow-ups, and updates.

Event, Travel & Residency Logistics

• Coordinate end-to-end logistics for in-person programs and residencies.
• Manage participant travel logistics, including flight coordination, confirmations, and communication.
• Coordinate hotel accommodations, meeting spaces, catering, and on-site needs.
• Prepare and distribute visa invitation letters and support-related documentation.
• Liaise with regional offices, vendors, and local planning teams.
• Design and produce printed materials (e.g., welcome packets, nametags, banners, certificates).

Scheduling & Session Coordination

• Schedule all program-related sessions, including webinars, coaching calls, group sessions, and debriefs.
• Coordinate across multiple time zones to ensure optimal participation.
• Manage calendar invitations and updates for all participants and facilitators.
• Support facilitator readiness by ensuring sessions are properly scheduled and resourced.

Program Closeout, Reporting & Financial Processes

• Track participant completion and ensure all program requirements are met.
• Issue certificates and communicate next steps to participants.
• Manage chargeback processes across programs and ensure accurate financial tracking.
• Maintain alumni records, reporting systems, and distribution lists (e.g., Power BI updates).
• Support program evaluation processes and data collection.

KNOWLEDGE, SKILLS, AND QUALIFICATIONS

• Experience coordinating programs, events, or learning initiatives.
• Strong organizational and project coordination skills across multiple priorities.
• Experience with digital learning tools (O365, Teams, Zoom, survey tools, etc.).
• Strong communication skills with the ability to work across cultures and time zones.
• Ability to manage logistics, stakeholders, and details simultaneously.
• Bachelor's degree or equivalent work experience, preferably in learning & development, organizational development, communications, or business administration.
• Preferred experience in L&D, organizational development, or program operations. Coordinating travel, events, or global programs.
• Familiarity with reporting tools (e.g., Power BI) and design tools (e.g., Canva).
• May travel occasionally to support live events if needed.

Applicant Types Accepted: