Minimum requirements:

• Namibian Citizenship;
• NQF level 7 qualification (preferably in Commerce or Administration);
• At least 3 - 5 years' financial services experience;
• Strong analytical skills;
• Advanced Microsoft Office skills;
• Experience in people management, leading and directing team members;
• An assertive self-starter with excellent organizing skills;
• Proven ability to pay attention to detail and continue to meet and exceed tough business targets on a consistent basis;
• Ability to work under pressure whilst remaining professional;
• A passion for customer service and relationship building;
• Good communication and presentation skills;
• Excellent conflict handling skills;
• Experience and/or understanding of Group Life Assurance products;

Duties and responsibilities include:

• Management and performance of daily retirement fund administration operational deliveries;
• Management and review of death claims for submission to the board of trustees;
• Management and review of all withdrawal, retirement, and risk claim payments;
• Accountable for technical administration decision-making;
• Individually accountable to provide service to board of trustees / participating employers/ members / intermediaries;
• Daily performance management and tracking of retirement fund administrators and responsible for day-to-day, monthly, quarterly and annual feedback on performance;
• Plans and assigns work;
• Balances own priorities whilst directing and motivating others;
• Delivers, maintains and enhances service / work standards and work quality within a retirement fund administration process;
• Ensures daily processing complies to all appropriate legislative provisions, rules, product and other relevant requirements;
• Develops and maintains procedural documentation