Service Centre Manager at Safal Group

Key Responsibilities

• Oversee Service Centre Operations: Manage the overall operations of the Service Centre, including profiling activities, coil and finished goods inventory management, and ensuring the facility is maintained in a safe and orderly condition.

• Drive Direct Sales Performance: Lead and manage the direct sales team to grow direct business within the assigned region and achieve sales targets.

• Manage Walk-in Customer Sales: Ensure efficient handling of walk-in customer enquiries and sales while maintaining high service standards and customer satisfaction.

• Coordinate Distribution Orders: Ensure distributor customer orders are accurately profiled and dispatched in accordance with instructions from the Customer Service Department.

• Support Project Sales: Coordinate and drive project sales opportunities through close collaboration with the Technical Sales Representative.

• Implement Marketing Initiatives: Coordinate and execute MARCOM activities and promotional programs for the Service Centre in collaboration with the Marketing team.

• Promote Roofing Solutions: Drive growth of the Roofing Solutions business by promoting bundled sales of roofing sheets, accessories, and truss systems.

• Manage Profitability: Monitor and manage the Service Centre's performance to achieve the targeted contribution per metric ton (MT).

Requirements

Minimum Requirements

• Minimum academic qualification: Bachelor's Degree in any business-related field

• Qualifications as an added advantage: Diploma in Sales & Marketing

• General work experience (years): 7-10 years

• Specific to the position (level/discipline/years): 2 - 3 years

• Industry: FMCG / Manufacturing / Building

Key competencies and skills

• Excellent Communication skills

• Analytical skills

• Leadership Skills

• Sales acumen

• Presentation skills

• Interpersonal skills

• Problem-solving skills