Short Term Insurance: Claims Assessment Specialist at Absa Bank Limited

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Job Summary

Job Description

Untilize your min 1–3 years’ experience in a claims administration, insurance, or customer service role (entry to intermediate level)Experience working with claims processing systems or policy administration systems is advantageousefficiently assess and process claims in accordance with established procedures, while delivering a high standard of customer experience and ensuring adherence to compliance and risk management frameworks. Strong knowledge of insurance policies, claims procedures, and regulatory requirements.Proven ability to handle complex queries and high-volume environments

• Assessment & Processing:
  Accurately assess and process claims in line with standard operating procedures, ensuring timely and consistent outcomes.
• Customer Experience:
  Manage all customer interactions professionally, delivering a responsive and empathetic service that enhances overall client satisfaction.
• Operational Support:
  Provide ad hoc assistance to customers and team members as required, contributing to the achievement of team objectives and service delivery standards.
• Compliance & Risk Management:
  Ensure all activities are conducted in full compliance with regulatory requirements, internal controls, and quality assurance standards.
• Continuous Improvement:
  Contribute to process improvements and uphold best practices to enhance efficiency and service excellence.Claims assessment: Assess and/or process claims following standard operating procedures | Customer Experience: Handle all customer interactions professionally and efficiently | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards
• Education:
  • Grade 12 / Matric (essential)
  • Relevant tertiary qualification in Insurance, Business Administration, Finance, or a related field (advantageous)
  • Industry certifications (e.g., FAIS, RE5, or insurance-related courses) are beneficial

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised