Manager, Banking Applications at BRAC

Job Purpose

• The Manager, Banking Applications shall provide specialist expertise in the management, administration, governance, and operational management of the organisation’s core banking ecosystem, with primary responsibility for the Temenos T24 (Transact) platform and integrated banking applications.
• The role is responsible for ensuring that banking applications effectively support BKCL\'s products, operational processes, financial management, reporting, and regulatory requirements, while maintaining secure, stable, scalable, and efficient systems operations. Working closely with Finance & Accounts, Credit Operations, Digital Operations, Business Development, and IT teams, the role will ensure that business requirements are translated into effective system solutions and that banking applications remain aligned to organisational needs.
• The Manager will provide strategic oversight of the T24 core banking platform, including system governance, implementations, upgrades, vendor management, and operational support. The role will ensure compliance with IT standards, policies, and procedures while driving continuous improvement, user capability development, and technical mentorship for the Banking Applications team.
• Working closely with the Manager, IT, the Manager, Banking Applications will support the execution of the IT strategy and serve as the deputy on banking systems and applications matters, ensuring continuity of operational oversight and decision-making in the absence of the Manager, IT.

Key Responsibilities:

Core Banking Systems Management

• Lead the administration, support, maintenance, optimization, and business enablement of the Temenos T24 (Transact) core banking platform and related banking applications.
• Working with BIHBV IT teams and strategic service partners, lead the successful implementation, enhancement, and support of the Temenos core banking system across branch offices while ensuring adherence to established standards, policies, procedures, and Model Bank integrity requirements.
• Ensure high availability, performance, integrity, security, and reliability of banking systems environments.
• Oversee system configurations, parameterization, product setups, interfaces, and integrations in line with business, operational, financial, and regulatory requirements.
• Manage production, development, UAT, testing, and disaster recovery environments for banking applications.
• Coordinate end-user training and user support initiatives for core banking applications in collaboration with the IT Manager and Regional Managers.
• Collaborate with BIHBV IT teams and strategic service partners to resolve complex technical and operational issues affecting banking applications.
• Lead implementation testing, upgrade validation, and release management procedures to ensure newly deployed software and system enhancements meet business and operational requirements.
• Ensure effective technical and user support for core applications, including product specifications, documentation of system changes, management reporting, and maintenance of disaster recovery and testing procedures.

Core Banking Governance & Business Support

• Serve as the primary business applications lead for Temenos T24 and related banking applications, ensuring systems effectively support BKCL products, operational processes, controls, and reporting requirements.
• Work closely with Finance & Accounts, Credit Operations, Digital Operations, and Business Development teams to gather, analyse, prioritise, and translate business requirements into system enhancements and solutions.
• Ensure banking applications are configured and utilised in a manner that supports operational efficiency, data integrity, and regulatory compliance.
• Coordinate the implementation of new products, workflows, charges, fees, and process enhancements within the core banking system.
• Monitor user adoption and system utilisation, identify recurring operational challenges, and recommend system or process improvements.
• Maintain business process documentation, user procedures, and application governance standards for banking systems.

Strategic Leadership & Governance

• Support the Manager IT in executing the IT strategy and digital transformation agenda.
• Serve as deputy to the Manager IT on banking applications and operational technology matters.
• Develop and implement banking applications roadmaps, standards, policies, and operational procedures.
• Advise management on emerging banking technologies, Temenos product developments, and industry best practices.
• Drive continuous improvement initiatives across banking systems and support operations.

Project & Change Management

• Lead core banking implementation, upgrade, migration, integration, and enhancement projects, ensuring alignment with business requirements and operational objectives.
• Manage system release cycles, testing, deployment, and post-implementation support.
• Coordinate user acceptance testing (UAT), system integration testing (SIT), regression testing, and disaster recovery testing.
• Ensure strict adherence to change management and IT governance procedures.

Vendor & Stakeholder Management

• Manage relationships with Temenos vendors, consultants, implementation partners, and service providers.
• Coordinate with internal departments to align banking applications with operational, financial, reporting, and customer service requirements.
• Work closely with infrastructure, security, and business teams to ensure seamless service delivery.
• Escalate and coordinate resolution of critical incidents with vendors and relevant stakeholders.

Risk, Security & Compliance

• Ensure compliance with regulatory requirements, audit recommendations, IT policies, and information security standards.
• Oversee user access controls, segregation of duties, and application security compliance.
• Ensure implementation and testing of backup, recovery, business continuity, and disaster recovery procedures.
• Ensure security of business data within core applications.

Reporting & Data Management

• Oversee management reporting, analytics, and banking systems operational dashboards.
• Support database performance monitoring and optimisation.
• Ensure proper documentation of system configurations, SOPs, recovery procedures, and technical processes.
• Support generation and maintenance of operational, financial, management, and regulatory reports.
• Ensure accuracy, completeness, and integrity of data within banking applications and support reconciliation of critical operational and financial information.

Safeguarding Responsibilities

• Support the implementation of BKCL\'s safeguarding policy by promoting a culture of safeguarding, respect, and accountability within the Banking Applications team and across all interactions with stakeholders.
• Ensure team members are aware of safeguarding requirements and have access to appropriate guidance, training, and resources in line with organisational policies and procedures.
• Promote safeguarding considerations in the management of banking applications, user access, data handling, and system-related processes to support a safe and secure working environment.
• Follow and promote adherence to safeguarding reporting procedures and promptly report and escalate any safeguarding concerns through the established channels.

Educational & Experience Requirements:

• Bachelor’s degree in information technology or related Field
• Minimum 5 years experience in banking applications support and management within banking, microfinance, or financial services environments.
• Minimum 5 years’ hands-on experience supporting and administering Temenos T24 / Temenos Transact core banking systems.
• Proven experience managing banking systems projects, upgrades, and integrations.
• Strong experience in vendor and stakeholder management.
• Experience in SQL database administration and performance optimisation.
• Exposure to digital banking platforms, APIs, middleware, and integration frameworks is an added advantage.

Required Competencies:

• Knowledge of T24 interfaces, OFS, APIs, COB processes, and integration frameworks.
• Strong understanding of banking operations and financial systems.
• Experience with Microsoft SQL Server databases.
• Strong project management, stakeholder management, and vendor management skills.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong leadership, mentoring, and team management capability.
• Excellent oral and written communication skills.
• Strong understanding of cybersecurity and banking compliance requirements.
• Ability to work effectively in mission-critical environments and manage competing priorities