Cantonese Proficient Fraud Ops Analyst 2 at Citi

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Analyst, Fraud Operations (Internal Job Title: Fraud Operations Analyst - C10) based in Kuala Lumpur, Malaysia

The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance:

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, you’re expected to:

• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns

• Performs data validation independently in support of fraud management personnel

• Assist in executing the business strategy by developing and producing Management Information Systems and analyses

• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided

• Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects

• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies

• Interpret data and make recommendations, and basic working knowledge of industry practices and standards

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• At least 1 year of experience in a related role

• Proficient in Cantonese (Speak, Read and Write) to serve our Chinese clients

• Consistently demonstrates clear and concise written and verbal communication

• Demonstrated ability to remain unbiased in a diverse working environment

• Amendable to work in fulltime (NAM) night shift schedule

• Qualified candidate will be eligible for night shift premium and language allowance

Education:

• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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