Service Process Coordinator at Citi

The Service Process Coordinator performs relatively complex assignments, specifically focusing on official check and money order activities. This role has a direct impact on the business by ensuring the quality of tasks and services, monitoring workflow activities, and providing expert support. The coordinator works under little to no direct supervision, applies working knowledge of technical and professional principles and concepts, and possesses in-depth knowledge of team objectives. They understand how assigned duties contribute to the team's work and how units coordinate efforts to achieve functional objectives. This role ensures quality and service for themselves and others, and may recommend new options to enhance productivity within guidelines. Basic knowledge of the organization, the business, and its policies is required. They are typically responsible for resolving basic to moderately complex problems based on practice and precedence and are able to assess the applicability of similar experiences to evaluate options in circumstances not covered by procedures.

Responsibilities:

• Supports Retail Bank branches, back-office operations, and processors by addressing complex inquiries and managing non-routine queues related to official checks and money orders.
• As a subject matter expert, resolves complex issues under limited supervision and contributes to team projects, including process improvements and procedure updates.
• Applies working knowledge of audit and control guidelines and supports audit walkthroughs.
• Monitors and analyzes workflow activities within official check and money order operations to ensure efficiency, compliance, and timely resolution of issues.
• Regularly mentors and trains onshore and offshore service processors or new team members and completes new hire access.
• Communicates daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Identifies problems/process improvements, troubleshoots issues, and participates in testing to ensure that systems are functioning properly and help resolve problems.
• Applies in-depth knowledge of official check and money order processes, technical principles, and team objectives as first line of escalation for the team.
• Represents department at intra-departmental meetings and on various intra-department projects.
• Typically uses tact and diplomacy when exchanging complex or sensitive information with internal contacts or customers.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years relevant experience
• Proficient in Microsoft Office and Acrobat Adobe
• Experience within Financial Services or Operations
• Comprehensive knowledge of official check and money order processes
• Ability to work unsupervised and apply problem solving capabilities
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Processor

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Time Type:

Full time

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Primary Location:

Ofallon Missouri United States

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Primary Location Full Time Salary Range:

$50,900.00 - $66,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

May 19, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.