Senior Product Designer – Membership & Identity at Expedia

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Product Designer – Membership & Identity

Locations: Seattle preferred, with other Expedia Group locations up for discussion.

At Expedia Group, our mission is to power global travel for everyone, everywhere. Within Experience Design (XD), we bring together product design, content design, and research to craft thoughtful, human-centered experiences that connect people to the moments that matter.

About the Role:

We’re seeking a Senior Product Designer to help shape the future of Membership and Identity experiences across Expedia Group brands. This space sits at the core of how travelers and partners engage with our ecosystem — spanning how users join, sign in, and manage their profiles, and how we enable seamless, personalized experiences across every touchpoint.

This role operates across both traveler and partner identity, designing experiences that connect user data, preferences, and interactions across Expedia Group’s marketplace — helping create trusted, scalable, and cohesive experiences for all sides of our platform.

You’ll work within a defined product area, partnering closely with product managers, researchers, engineers, and fellow designers to deliver intuitive, high-quality customer experiences.

You’re a strong design practitioner who thrives in complex problem spaces, connects customer needs to business outcomes, and consistently delivers polished, thoughtful solutions. You’re also growing your influence — contributing to design strategy, mentoring others, and helping elevate the craft across the team.

In This Role, You Will:

• Own and deliver end-to-end product design for a defined Membership and Identity experience area across Expedia Group brands, from discovery through execution and iteration, driving clear customer and business outcomes.

• Collaborate with product managers, engineers, researchers, and fellow designers to frame problems, explore solution spaces, and align on priorities and success metrics within your domain.

• Translate qualitative and quantitative insights into clear, user-centered design decisions, producing flows, wireframes, prototypes, and high-fidelity designs that meet a high bar for usability and craft.

• Contribute to the Membership and Identity experience strategy, applying systems thinking to connect your work to broader customer journeys, platform capabilities, and design systems to ensure scalable, coherent experiences.

• Design experiences that balance trust, personalization, and usability, ensuring users can confidently manage their accounts, preferences, and interactions.

• Facilitate design workshops and critiques, communicate design rationale clearly and persuasively to diverse stakeholders, and provide constructive feedback and informal mentorship to elevate the craft of the team.

• Champion accessibility and inclusive design principles across Membership and Identity experiences, ensuring equitable access for a diverse global audience.

• Build familiarity with AI-driven systems, tools, or workflows, and explore how identity and behavioral signals can power intelligent, adaptive user experiences.

Role Expectations

• Demonstrates strong competency across multiple design disciplines

• Applies methods to frame problems and synthesize insights

• Contributes to shaping experience vision and success metrics

• Produces work that meets a high bar for usability and craft

• Collaborates effectively across stakeholders

• Applies a systems-thinking approach

• Uses qualitative and quantitative insights to inform decisions

• Communicates clearly and effectively

Minimum Qualifications:

• Bachelor’s degree in Design, Human-Computer Interaction (HCI), User Experience, or a related field, or equivalent practical experience

• 5–10 years of professional experience in product, UX, or interaction design, with a track record of shipping digital products or services at scale

• Demonstrated ownership of end-to-end design within a product area, including effective collaboration in cross-functional teams with product, engineering, and research partners

• Proven ability to translate research and data into user-centered solutions across multiple platforms, using modern design and prototyping tools and established design systems

• Strong portfolio reflecting a high bar of visual craft and interaction design

• Experience designing across platforms (web, mobile, etc.)

• Proficiency in design tools, with strength in prototyping and shipping high-quality experiences

• Experience working in cross-functional teams

Preferred Qualifications:

• Experience designing complex experiences in large or matrixed organizations, ideally in membership, identity, account systems, or customer lifecycle domains (e.g., onboarding, authentication, profile management, personalization)

• Track record of contributing to and extending design systems, championing accessibility standards, and delivering polished interaction design that scales across platforms and brands

• Skill in facilitating workshops, design sprints, or collaborative working sessions, and providing mentorship or guidance to other designers

• Experience using data (behavioral analytics, experimentation, and qualitative insights) to shape design strategy, measure outcomes, and iterate on shipped experiences

• Familiarity with AI-driven systems, tools, or workflows in the design process, and the ability to apply AI/ML-enabled approaches to improve product experiences

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.