Digital Financial Services (DFS) Business Development Manager at KCB Bank

Overview

Drive the digital business in the designated branch zone - Zanzibar, by establishing new business portfolio, relationship management and retention of KCB customers on digital and other channels.

Role

1. Drive DFS Business Growth
   Develop and execute area specific strategies to increase customer acquisition, transaction volumes, and revenue across all digital and other channels in Zanzibar.
2. Expand Mobile and Internet Banking Adoption
   Lead initiatives to onboard retail, SME, and corporate customers onto mobile banking and internet banking platforms while driving usage.
3. Grow Merchant Acquiring Business
   Identify, acquire, and manage merchants for POS, KCB LIPA, and online payment acceptance solutions to increase card and digital payment usage.
4. Develop Agency Banking Network
   Recruit, onboard, train, and manage agency banking partners to improve financial service accessibility and transaction growth.
5. Build Strategic Partnerships
   Establish and maintain relationships with business organizations, payment service providers, tourism stakeholders, and community organizations to drive DFS adoption.
6. Market Intelligence and Opportunity Identification
   Analyze market trends, competitor activities, customer behavior, and emerging opportunities to inform growth strategies.
7. Manage Sales Pipeline and Business Development Activities
   Generate leads, conduct sales presentations, negotiate commercial terms, and close business opportunities across DFS products.
8. Monitor Performance and Deliver Growth Targets
   Track key performance indicators (KPIs) including customer acquisition, active users, transaction volumes, merchant growth, agent productivity, and revenue generation.

9. Coordinate Cross-Functional Execution
   Work closely with business segments, operations, technology, risk & compliance, marketing, and branch teams to ensure successful implementation and adoption of DFS solutions.

   MINIMUM POSITION QUALIFICATION REQUIREMENTS

   1. Academic & Professional

AA

AA

1. Experience