Arusha Branch.Branch Manager at KCB Bank

Overview

The role holder is responsible for overall leadership of the branch to achieve growth, profitability and customer service excellence whilst ensuring implementation of an effective risk management framework through efficient utilization of resources.

Role

• Achieve profitability targets through revenue maximization and prudent cost management.

• Grow and monitor branch’s liability and asset portfolios to achieve business targets;

• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling;

• Overall management of the branch through efficient utilization of resources.

• Delivery of excellent customer service through maintenance of high service standards.

• Ensure compliance to Enterprise Wide Risk Management Framework.

• Motivate, coach and develop a high performing team.