Customer Success Manager II at Lyra Health

Lyra HealthVerified

View all jobs at Lyra Health

United States Remote Full-time Senior

Job Details

Status: Active
Category: Customer Support
Posted: Jun 18, 2026
Expires: Sep 16, 2026
Work style: Remote

Share with someone qualified

About the Role

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships and delivering results. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.

Responsibilities

Serve as the primary relationship owner for our Strategic segment employer customers (3,000-10,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders

Partner with marketing to develop and deliver engaging campaigns and workshops for your customers

Produce and regularly communicate customer reports

Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues

Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers

Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year