Technical Intern - Kakamega at Mawingu

ROLE SUMMARY

• The Technical Intern supports field installations, equipment recovery, and customer support activities, focusing on SME/Enterprise clients. The role involves ensuring quality installations, maintaining customer satisfaction, and assisting the technical and sales teams to meet service and revenue targets.

KEY RESPONSIBILITIES

• Support SME/Enterprise installations and repairs.
• Manage installation orders to meet revenue goals.
• Provide timely feedback and reports on installation progress.
• Liaise between clients, contractors, and design teams.
• Commission and test equipment post-installation.
• Ensure compliance with safety and operational policies.
• Be available for emergency technical support.

REQUIREMENTS

• Diploma/Bachelor's in Telecommunication, Electrical, IT, or related field.
• At least 6 months of ISP field installation experience.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office.
• Customer-focused with solid technical and organizational abilities.
• Candidates must have a valid driving license.