Customer Support Technician at Mybest Ltd

Our client, a growing Internet Service Provider (ISP), is seeking skilled and reliable Customer Support & Installation Technicians to join their team.

Purpose of the Role

The purpose of this role is to ensure successful installation, maintenance, and support of internet services for residential and business customers. The technician is responsible for delivering reliable connectivity and a positive customer experience by installing fiber and wireless solutions, troubleshooting issues, and resolving technical problems in a timely and professional manner.

This role plays a critical part in ensuring service quality, customer satisfaction, and retention by acting as the link between the company's technical infrastructure and the end user.

Key Responsibilities

Carry out fiber internet installations in homes and business premises

Install and configure fiber and wireless internet connections

Perform on-site field work, including climbing poles and working at heights

Handle ADSS (Aerial Fiber) installations, routing, and terminations

Troubleshoot and resolve connectivity and network issues

Provide on-site and remote technical support to customers

Ensure proper testing, activation, and handover to clients

Maintain professional customer interaction during installations and support visits