Process Optimisation Analyst at Old Mutual

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Leads process improvement in different processes. Works closely with Operations and Functional Teams to identify process bottlenecks, conducts root cause analyses, and implements process improvements across the business or organisation. Initiates and leads projects that improve end-to-end processes, consisting of setup, validation and audit measurement systems to deliver business impact.

Key responsibilities will include amongst others the following:

Continuous Improvement

• Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements:
• Improves business processes by analysis and redesign.
• Assists with implementation of various changes to product and process.
• Analyze business trends, process efficiencies and process best practice.
• Works closely with business analysts, systems analysts, developers and project managers to design and implement the best possible automated solution within the constraints of the tools available.
• Creates and presents solutions in required format.

Business Performance Metrics

• Develop and monitor standard business performance metrics within the organization's established systems to deliver required insights for decision making.

Data Collection and Analysis

• Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Root Cause Analysis

• Identify systemic or process-related causes of quality issues and assist in the development of corrective actions within the organization's established systems.

Solutions Analysis

• Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures, and precedents.

Lean Implementation

• Support specific lean implementation processes, aiding in the optimization of production efficiency and reduction of waste.

Training development and delivery

• Run small training programs (or pieces of large training programs) for specific technical areas and help to prepare training content.
• Involves following established procedures and working under the supervision of senior colleagues.

Quality Assurance Testing Design

• Carry out a range of complex activities to generate evidence in support of the validation of existing and new quality assurance test methods and procedures.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Qualifications and Experience required:

• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent. (Preferred)
• Old Mutual business / process knowledge will be an advantage
• Analyse business processes and identify opportunities for automation and improvement.
• Identify potential system improvements and enhancements, consulting clients, users, etc.
• Prepare high-quality business and process requirement documents, procedure manuals, etc.
• Act as a subject matter expert for the operational environment and third-party clients.
• Conduct quality assurance testing utilising Wealth testing standards and methodologies.
• Render support and facilitate sessions for end-users.
• Provide user training when as and when required.
• Provide excellent service and communication to internal & external parties.
• Participation in existing and new projects.
• Production system support.

Skills

Action Planning, Adaptive Thinking, Analytical Thinking, Budget Management, Business Case Development, Current State Assessment, Data Analysis, Data Compilation, Data Modeling, Evaluating Information, Gap Analysis, Policies & Procedures, Project Performance Management (PM), Solution Analysis

Competencies

Communicates Effectively

Cultivates Innovation

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

29 June 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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