UN Women ICT Associate, Nairobi, KENYA, NPSA6

Role

Background:

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

UN Women is establishing a new Global Office in Nairobi, Kenya, as part of its organizational realignment. The ICT Associate will be a member of the global ICT helpdesk team and will serve as the local ICT support resource for the Nairobi office, ensuring that personnel receive timely and reliable technical assistance. The role is primarily hands-on, focused on local helpdesk support, infrastructure maintenance, and user engagement, working in close coordination with the ICT team at Regional Office ESA (East & Southern Africa) and global IST teams at headquarters, including Information Security, Platforms and Service Delivery, and Enterprise Applications.

Under the direct daily operational supervision of the ICT Analyst, Regional Office East & Southern Africa, and the overall supervision of the Platforms and Service Delivery Manager (dotted line), Information Systems and Telecommunication Office, the incumbent ensures the delivery of high-quality ICT support services. This includes maintaining compliance with corporate standards, ensuring the timely resolution of incidents, and promoting effective user engagement through training and knowledge sharing.

Duties and Responsibilities:

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

• Integrity;
• Professionalism;
• Respect for Diversity.

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues;
• Accountability;
• Creative Problem Solving;
• Effective Communication;
• Inclusive Collaboration;
• Stakeholder Engagement;
• Leading by Example.

Please visit this link for more information on UN Women’s Values and Competencies Framework:

Functional Competencies:

• Good working knowledge of IT infrastructure, including hardware, networking basics, and operating systems.
• Proficiency in Microsoft 365 end-user support and basic administration.
• Familiarity with ITSM tools and helpdesk ticketing workflows.
• Basic knowledge of information security principles, including endpoint protection and access controls.
• Ability to troubleshoot common hardware, software, and connectivity issues, and to know when to escalate.
• Strong client-service orientation with ability to communicate technical concepts to non-technical users in a clear and patient manner.
• Ability to work as part of a distributed team, following guidance from remote supervisors and collaborating effectively with colleagues across time zones.
• Strong organizational skills with ability to prioritize and manage multiple tasks simultaneously.
• Ability to establish and sustain effective working relationships with colleagues, vendors, and inter-agency counterparts in a multicultural environment.

• Completion of secondary education is required.
• Bachelor's degree in information technology or relevant equivalent field is an asset.
• Relevant IT certifications or professional training in Information Technology, Computer Science, or related fields (e.g., CompTIA, ITIL, Microsoft Certified Professional) are desirable.

Experience:

• At least six years (or 3 years with a bachelor’s degree) progressively responsible. experience in ICT helpdesk support, desktop administration, and end-user services, is required.
• Experience with Microsoft 365 end-user support is required.
• Experience with ITSM ticketing tools is required.
• Experience with basic network troubleshooting and local infrastructure support is required.
• Proven experience in ICT support and audiovisual conference across multiple platforms such as MS Teams and Zoom is required.
• Experience supporting in SharePoint and ERP systems is desirable.
• Experience working in a UN system organization or international organization is desirable.

Languages:

• Fluency in English is required.

• Knowledge of Kiswahili is desirable.

• Knowledge of any other UN official language is an asset.

Statements :

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.

Diversity and inclusion:

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)

Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process.