Director, Customer Journey Activation Product Manager at Visa

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Qualifications

Basic Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• 8+ years of experience in product management, revenue operations, customer success operations, implementation, or related enterprise workflow roles.
• Proven experience working across post-sales journeys, including onboarding, implementation, activation, customer handoff, or service delivery.
• Experience building or scaling operational processes and product capabilities that improve time-to-value, adoption, and customer outcomes.
• Strong understanding of how post-sales execution connects to revenue realization, retention, and long-term customer growth.
• Demonstrated ability to influence cross-functional stakeholders across Sales, Customer Success, Operations, Support, Finance, and Technology.
• Experience with enterprise platforms such as CRM, workflow, case management, customer success, implementation, or analytics tools.

Key Skills:

• Strong strategic thinking with the ability to connect customer experience, operating processes, and revenue outcomes.
• Deep understanding of implementation, onboarding, activation, and customer transition workflows.
• Strong analytical and operational skills, with the ability to turn data into actions and investment priorities.
• Product leadership mindset with experience defining roadmaps, prioritizing across stakeholders, and driving adoption at scale.
• Excellent executive communication and stakeholder management skills in complex, matrixed environments.

U.S. Applicants Only

The estimated salary range for this position is $173,100.00 to $ 276,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer