Product, Insights Analytics Manager at Absa Bank Limited

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The job purpose is to gather and analyze data, uncover and deliver actionable insights that will drive informed decision-making related to product development to accelerate 10X growth.

Job Description

Key accountabilities/Deliverables/Outcomes

Development & Implementation - 45%

• Analyze data to develop valuable insights related to business growth and product development and aligned to the 10X business agenda.

• Leverage product insights to identify and recommend new products or pricing initiatives for assessment and/or implementation to drive key product development initiatives.

• Devise actionable strategies from customer and products insights and leveraging research data and information to proactively identify business opportunities.

• Use the devised insights to build product prototypes/predictive models aligned to the 10X business agenda.

• Testing and implementation of the developed product prototypes, track and report outcomes.

• Develop and execute efficient and effective data analytics processes for business insights and decision-making purposes.

• Provide actionable insights into customer behavior and activity and make recommendations on strategic improved customer engagement and product penetration.

• Perform an analysis of key products and segments, competitors/market share, growth rate and impact analysis.

Business Monitoring & Management - 30%

• Take a lead in articulating and framing the product insights and recommendations when required to ensure there is appropriate substantiation.

• Liaise with all stakeholders on product insights, functionality, performance targets and activities planned.

• Monitor performance of the implemented product prototypes and report results with recommendations about performance and actions to improve if need be.

• Collaborate with cross-functional teams to design ad hoc and recurring reports to monitor performance indicators.

• Build report to visualize data insights and make data-driven recommendations to stakeholders/product managers.

• Stay up-to-date with data analytics trends, tools, and technologies and suggest improvements to enhance data-driven decision-making.

• Work with different teams to articulate insights to stakeholders, business and product managers.

Stakeholder Management and collaboration - 25%

• Proactively drive collaboration with varied stakeholders for execution and reporting of proposed product insights

• Liaise with / support to ensure timely delivery from Change, Operations & Technology teams for the development of processes, infrastructure, and IT capability to support Product enhancement recommendations.

• Engage with senior stakeholders across the organization to drive and manage the roadmap for the segments.

• Own and drive the Customer Segments story via effective communication with key stakeholders.

Role/person specification

Qualification

• Bachelor’s degree in data science, computer science, or a related field

• Microsoft Office Suite proficiency

Experience

• Experience in statistical modelling, data analysis, and data visualization

• Extensive knowledge and experience in user-centered design practices.

Knowledge And Skills

• Skilled in data visualization, reporting, presentation and effective communication of insights.

• Sound knowledge of statistical analysis and data modeling techniques

• Strong analytical and problem-solving skills

• Good understanding of Absa products, policies, plans/objectives in order to proactively embrace systems/procedure changes related to products, insights and analytics.

• Strong communication and collaboration skills to work with cross-functional teams.

• Ability to analyze and interpret financial and data models.

• Will require extensive knowledge of the industry landscape, user experience trends, players in the market, product knowledge etc.

• Impact of short, medium and long-term plans of the business and the effects of them on other functions, in order to implement the plans in the most effective and holistic manner.

• Good knowledge of IT systems.

• A good understanding of the other banking areas such as products, liability, assets businesses

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

***Application Deadline – 10th April 2026***

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)