Team Leader: Motor Claims (Short-Term Insurance): at Absa Bank Limited

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Job Summary

Job Description

Key Responsibilities

• Manage and lead a team of motor claims consultants to achieve operational targets.
• Oversee the end-to-end processing of motor claims in line with company policies and regulatory requirements.
• Monitor and drive team performance against KPIs, SLAs, and quality standards.
• Provide coaching, mentoring, and performance support to team members.
• Handle escalated and complex claims, ensuring timely resolution.
• Ensure excellent customer service and positive client outcomes.
• Build and maintain strong relationships with stakeholders, including brokers and service providers.
• Identify and implement process improvements to enhance efficiency.
• Ensure adherence to risk, compliance, and fraud prevention practices.

• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Capacity Planning: Continuously plan the execution of team duties against plan and service level requirements | Operational excellence: Supervise and support the execution of priorities by team against service level agreements and customer outcomes | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards | Administration: Effectively fulfil all required administrative duties, including tracking and reporting

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised