Analyst, Transformation Office at Aga Khan University Hospital

Introduction to the Aga Khan University:

Chartered in 1983, it is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, Aga Khan University (AKU) provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact, and access; and AKU is a model of academic excellence and an agent of social change.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Job Role / Responsibilities:

Reporting to the Senior Manager Transformation Office, you will work on process improvement projects. The prime focus of this role is to manage and execute Business Transformation projects along with the implementation of Electronic Health Record at AKU. Usual tasks would include analysing business processes, recommending changes, and successfully implementing change management initiatives. The overall objective would remain to ensure efficient and effective processes across the institution.

As part of the project team, you will manage and identify key issues in the organisation’s business processes. You will conduct focus groups, develop recommendations, and redesign business processes that generally cause administrative overheads, inefficiency, and/or need to be standardized at an organization level.

You will be responsible for working on and analysing large amounts of data through various data modelling techniques and will work closely with the team to get clarity on assignments.

Specifically, you will be responsible for;

• Planning, monitoring, and implementing projects
• developing a business case for change and project plans
• understanding and documenting the current business processes in detail
• analysing the process and determining gaps and non-value adding tasks
• collecting data, running analysis and verification
• constructing process maps
• running root cause analysis
• transforming processes and suggesting efficient working procedures in line with the institution’s strategic goals and objectives
• communicating effectively with higher management and relevant stakeholders of the institution, as and when required
• monitoring and reviewing quality of project deliverables for each phase
• taking accountability for project outcomes, its completion, effective and efficient response to client queries
• performing statistical and financial analysis, business and IT planning, feasibility studies, requirements analysis and business case development
• providing post-project support to ensure the sustainability of hospital projects which includes post-implementation data analysis, constant monitoring and following up, and frequent engagement with key process owners/stakeholders
• contributing to the development of professional quality project communication for stakeholders, including presentations and final report (handover and closure documentation)
• developing current and future state maps for EHR implementation, in collaboration with counterparts from other regions.

You should have/be:

• a bachelor’s degree in Computer Science, preferably from a reputable university
• at least 1-2 years of practical experience of process improvement/Business Process Re-engineering projects
• strong communication and collaboration skills, and the ability to communicate all aspects of the job requirements, including the creation of formal documentation
• experience of developing and delivering impactful presentations to relevant stakeholders
• the ability to understand the sequence of workflows and present complex information in a meaningful way
• experience of documenting workflows using MS Visio based on BPMN 2.0 notation or related software
• proficiency in Microsoft Office applications
• knowledge of BPR, Lean framework and other process and data tools

• the ability to lead and manage with little or no direction.

  comprehensive employment reference check will be conducted