HR Officer Kenya Nairobi at Norwegian Refugee Council

Overview

The HR Officer is responsible for assisting with HR matters at the Nairobi office with support to the HR teams in the field offices.

Role

Generic responsibilities

1. Comply with NRC’s HR policies and procedures

2. Assist in the implementation of the organization policies and procedures

3. Provide support in recruitment processes, including advertisements, filling applications, inviting candidates, organizing interview venues etc.

4. Update staff records and files, including contracts, leave, medical, appraisals, etc.

5. Generate monthly records and reports such as staff lists, leave and other HR statistics

6. Process and follow up claims for medical cover and insurance including payment facilitation.

7. Prepare staff contributions to relevant statutory bodies (social security, pensions etc.

8. Set and Manage HR archive/filing and support on other emerging administrative issues

9. Support the HR Coordinator on training processes.

Responsibilities

• In collaboration with Somalia and Kenya HR Manager, support the Country Office HR function, providing both strategic and operational guidance on staffing, employee relations, grievances, and end-to-end disciplinary processes.

• Work closely with Programme Managers in the field to review and strengthen contingent workforce recruitment SOPs, providing HR and legal guidance on contractual engagements in full compliance with the Employment Act and internal policies.

• Oversee end-to-end recruitment and talent acquisition processes, ensuring timely, cost-effective, and compliant hiring aligned with approved workforce plans. Design and implement structured onboarding and orientation programs that effectively integrate new hires into organizational culture, policies, and systems.

• Oversee interim and annual HR audits and compliance reviews, ensuring timely follow-up and closure of corrective actions.

• Coordinate and facilitate partner onboarding and training on policies, procedures, compliance, and operational guidelines. Liaise with the Finance team to review partner payroll processing and statutory compliance, and design targeted training and awareness sessions to strengthen partner capacity.

• Manage payroll administration in close collaboration with Finance, ensuring accuracy, timeliness, and statutory compliance. Oversee benefits administration including medical insurance, WIBA, pension schemes, and ensure timely contract renewals for HR-related consultancies and service providers.

• In close collaboration with Somalia and Kenya HR Manager work closely with P&O partners, Regional HR Managers and HR Coordinators to discuss critical HR tasks and areas of improvements that ensure the Country Office is fully informed and aligned to HR priority areas and meets annual Balanced Scorecard (BSC) objectives.

• Collaborate with Programme teams through weekly Programme Review Meetings to provide strategic and operational support on workforce planning, resourcing, and the recruitment of critical talent required to achieve project objectives.

• Assist in the planning, coordination, and administration of staff training and capacity-building initiatives to support employee development and organizational objectives. Provide administrative and logistical support for staff welfare programs and initiatives, including employee engagement activities, wellness programs, recognition events, and other staff well-being interventions.

• Coordinate and monitor staff clearance processes to ensure all exiting employees complete the required clearance procedures in a timely and compliant manner.

• Manage new staff onboarding process; schedule inductions with various departments and follow up to ensure new staff is properly inducted before starting work

• Manage HR administrative functions, including maintaining and updating personnel files to ensure all employee documents, Code of Conduct forms, and other HR records are accurately filed and securely stored in both electronic and hard-copy formats.

• Support the implementation and monitoring of the staff performance management cycle by tracking key timelines, following up on completion of performance reviews, and ensuring adherence to the performance management schedule.

• Manage the registration and onboarding of new national employees into the NRC People System, ensuring accurate and timely entry of employee data.Keeping track of the monthly staff list & updated organograms and ensuring preparation of Kenya Country Office monthly report and submit timely to Head of Support.

• Provide guidance to managers and employees on labour law requirements, HR policies, and statutory obligations, and support the implementation of compliance-related initiatives and audits. In liaison with Finance team, monthly statutory deduction remittance (NSSF,SHIF, NITA, PAYE,HELB) timely payment of payroll check off (Sacco deductions and pension remittances).

• Any tasks as delegated by the line manager including partner support.

Requirements

Qualifications and Experience

• Bachelor's Degree in Human Resource Management or a related field from a recognized institution.

• Certified Human Resource Professional (CHRP) qualification or a Higher Diploma in Human Resource Management.

• Minimum of five (5) years of progressive experience in Human Resource Management, preferably within an international NGO, humanitarian, development, or recovery context.

• Demonstrated experience in the use of Human Resource Management Information Systems (HRMIS), with strong proficiency in payroll administration, statutory deductions, and remittances.

• Previous experience working in complex, dynamic, and volatile operational environments, with the ability to adapt to changing priorities and circumstances.

• Solid understanding of HR policies, procedures, employment legislation, and HR best practices.

• Membership in good standing with the Institute of Human Resource Management (IHRM), Kenya.

• Strong self-awareness and understanding of own competencies, strengths, and areas for professional development.

• Excellent communication and interpersonal skills, with a high level of proficiency in both written and spoken English.

• Strong organizational, analytical, and problem-solving skills, with the ability to maintain confidentiality and handle sensitive information professionally.