Admissions Student Services Representative – BYU-Pathway Worldwide (Part-Time, Student Employee) at Church of Jesus Christ of Latter-day Saints

Overview

BYU-Pathway Worldwide provides access to affordable higher education wherever the Church is organized, with plans to serve over 80,000 students in 190+ countries in 2025 and significantly more in the coming years. In this role, you will have an opportunity to utilize written and verbal communication skills.

Role

To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

Student Services Representatives are responsible for providing excellent support to BYU-Pathway Worldwide students. They can work between 8:00 am and 5:00 pm Monday through Friday, and we are flexible for staffing needs, within these times.

This part-time position typically works Monday – Friday between the hours of 8 am - 5 pm. This position is a remote position.Disclaimer: Currently, most employees are working remotely and expected to work 15-20 hours per week during core department hours which are Monday - Friday 8 am - 5 pm. This position is temporal and may end at any time.

Additional hours may be available and needed during peak service times, such as the beginning of new semesters. Student Service Representatives may sometimes work up to 40 hours based on the employer’s discretion.

To do the work, the following are required for an at-home setup

· A quiet workplace

· Laptop or computer with a private at-home setup (no Chrome Books)

· 1024x768 (SVGA) screen

· 4 GB of ram

· Microsoft Edge and Google Chrome are recommended browsers

· Internet Bandwidth

· Minimum: 500 KBps upload speed; 1 MBps download speed (4 Mbps upload; 8 Mbps download)

· Recommended: 1 MBps upload speed; 2 MBps download speed (8 Mbps upload; 16 Mbps download)

By applying for this position, you are indicating that you are currently authorized to work in the United States without sponsorship, are currently physically residing and able to perform the work in Utah or Idaho and are willing to come into the BYU-Pathway Worldwide headquarters in Salt Lake City when requested by leadership.

Applicants MUST reside in Utah or Idaho to be eligible for this job.

If you are a BYU-Pathway student who lives anywhere other than Utah or Idaho please reach out to the CAREER SERVICES team for opportunities in your area.

Click here: https://www.byupathway.edu/career-services.

About The Company

Responsibilities

Specialized Projects:

· Transfer Evaluation Team members support the Admissions Office by managing the evaluation of incoming transfer credits and academic records. This includes reviewing transcripts, applying institutional policies, and ensuring accurate articulation of coursework. Team members handle sensitive academic data and are responsible for maintaining strict compliance with the Family Educational Rights and Privacy Act (FERPA). A high level of attention to detail and confidentiality is essential in all aspects of this work.

Policy Review:

· Student Service Representatives will stay abreast with policy changes as indicated in the knowledge base. In a rapidly changing environment, they must remain current on standard procedures. Employees will be regularly evaluated on performance and how well they follow policies and procedures.

Administration:

· Student Service Representatives will participate in special projects and various administrative duties.

Requirements

Education:

· High School Diploma/GED or Equivalent or current enrollment in PathwayConnect

Current CES Student at one of the following institutions and must be living in Utah or Idaho:

· Ensign College

· BYU-Pathway Worldwide

· BYU

· BYU-Idaho

· BYU-Hawaii (Living in Utah or Idaho)

*Students on an F-1 or J-1 visa must currently be enrolled at Ensign College

Other skills and qualifications:

· Highly developed ability to verbally communicate in a clear and concise manner

· Active listening

· Caring and empathetic nature

· Critical thinking and complex problem-solving

· Mature judgement

· Detail oriented

· Self-Starter

· Adaptability

· Works well independently and collaboratively

· Technologically Savvy

· Ability to quickly establish and maintain interpersonal relationships

· Excellent writing ability

· Experience with Microsoft Office Suite helpful

· Culturally and socially aware