Underwriting Account Analyst (Hybrid) at Cigna

Operations Analyst: Underwriting Account Analyst – Hybrid

What you'll do:

You will work cross-functionally both independently and in a team which operates primarily in a production environment supporting pre and post-sale activities for Underwriting.

Clinical Performance Guarantees (PG) and Rating and Supplemental (RSU) Responsibilities:

• Facilitate end-to-end Non-standard Clinical Performance Guarantee (PG) processes, including intake, business and RFP responses, tracking, and approval.

• Partner with Sales, Underwriting, Product, and Clinical teams to analyze results and communicate risks and opportunities.

• Provide subject matter expertise on PG processes, contract language, and reporting requirements.

• Provide Medical and Dental Census rating reports by analyzing, scrubbing, coding, and loading census data to support Underwriting rating and quoting activities.

• Support Supplemental Health Solutions Underwriting through preparation of census files and pre-sale documentation.

Operations Analyst (OA) Responsibilities:

• Manage and maintain a limited book of business. Perform routine maintenance, report preparation and/or issue resolution efficiently.

• Complete Rate Action Forms (RAF). Interact with matrix partners in the coordination/accurate completion of RAFs to effectively communicate sold plan information.

• Settlement Production. Produce accurate timely year end settlement financials and Form 5500 reporting for our clients.

Beyond core production, you are expected to embrace a high performance culture through teamwork, personal development and accountability. Customer service skills will be used to build and maintain effective relationships with Underwriting and Sales partners. You will become involved in committees and projects to drive process improvements and efficiencies across the organization. You will utilize your organizational skills and attention to detail to ensure timeliness, quality, and accuracy standards are achieved on all work.

What you need to do the job:

• Ability to manage multiple priorities in a fast paced production environment

• Proven ability to work under tight deadlines

• Excellent written and verbal communication skills

• Excellent time management skills

• Strong problem-solving skills

• Strong analytical skills and ability to interpret data

• Team player with a proactive and positive attitude

• Ability to develop cross-functional relationships

• Detail oriented with strong organizational skills

• Customer-focused mindset with ability to build relationships

Requirements:

• Bachelor’s degree or 2+ years in customer service, preferably in healthcare or equivalent fields

• Experience in healthcare, insurance, underwriting support, or financial operations preferred.

• Ability to work independently and within a collaborative group

• Proficiency in Microsoft Office, including Excel

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.