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Banamex- Data Science-CRM at Citi

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Job Details

Status
Active
Posted
Jun 26, 2026
Expires
Sep 24, 2026
Work style
Hybrid

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About the Role

The Specialized Analytics Sr Anlst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

  • Incumbents work with large and complex data sets (both internal and external data) to evaluate, recommend, and support the implementation of business strategies
  • Identifies and compiles data sets using a variety of tools (e.g. SQL, Access) to help predict, improve, and measure the success of key business to business outcomes
  • Responsible for documenting data requirements, data collection / processing / cleaning, and exploratory data analysis; which may include utilizing statistical models / algorithms and data visualization techniques
  • Incumbents in this role may often be referred to as Data Scientists
  • Specialization in sales, CRMs, marketing and digital.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Recommended Qualifications:

  • 5-8 years of experience
  • Must have the ability to retrieve and manipulation data
  • Advanced analytic ability and problem solving skills to proactively address business questions with innovative data driven solutions
  • Ability to build partnerships with cross-functional teams in order
  • Working experience in a quantitative field, Financial/Credit Card industry
  • Willing to learn and can-do attitude
  • Excellent communication and interpersonal skills, be organized, detail oriented, flexible and adaptive to matrix work environment


Education:

  • Bachelors/University , Master in Actuarial Science, Technology, Computer Systems, Informatics, Economics, Applied Mathematics


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

De este rol se espera liderar la analítica del CRM, transformando datos en insights accionables que impulsen la toma de decisiones, la eficiencia comercial y la experiencia del cliente. Actuar como puente entre negocio, (sucursales, contact center, data & analytics, estrategia comercial, producto y segmentos) y tecnología, asegurando la correcta ejecución y medición de estrategias basadas en datos.

Este rol deberá con data articular beneficios ye impactos para caso de negocio que apoyen los desarrollos tecnológicos y el seguimiento de la entrega de valor.

Habilidades técnicas

  • SQL avanzado y manejo de grandes volúmenes de datos
  • Experiencia en CRM (idealmente Salesforce, Dynamics u otros)
  • Customer analytics: segmentación, churn, campañas y funnels
  • Modelado analítico y definición de KPIs de negocio
  • Visualización de datos (Power BI, Tableau)
  • Herramientas analíticas (SAS, Excel avanzado; deseable Python/R)
  • Calidad, integración y gobierno de datos

Habilidades de liderazgo

  • Capacidad de traducir datos en decisiones estratégicas
  • Comunicación ejecutiva y storytelling con datos
  • Gestión end-to-end de iniciativas analíticas (diagnóstico a ejecución)
  • Influencia y colaboración transversal con negocio y tecnología
  • Desarrollo y supervisión de talento analítico
  • Pensamiento crítico, proactividad y orientación a resultados

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Job Family Group:

Decision Management

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Job Family:

Specialized Analytics (Data Science/Computational Statistics)

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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