Field Service Assistant at M-KOPA Solar

What You'll Do

• Lead product pitching, demonstrations, and induction sessions for new customers

• Explain financing terms, insurance, driving school requirements, and customer responsibilities

• Review KYC documents and ensure policy compliance

• Capture customer data accurately into the system and sync with the Customer Care Team for screening

• Identify fraud risks or documentation inconsistencies and escalate appropriately

• Validate asset readiness checklists covering mechanical state, charge levels, and accessories

• Manage the end-to-end onboarding workflow: verification → training → activation → issuance

• Document and hand over bikes, accessories, helmets, and additional equipment to customers

• Deliver customer training on riding safety, insurance, battery care, charging, payments, and app use

• Validate customer understanding and track training attendance

• This is an on-site role based at one of our retail shops across Kenya. You will be reporting to the Customer Experience Officer.

Expertise

• College diploma or tertiary training in any field

• Minimum 1 year of experience in customer service (front office experience is a plus)

• Basic technical knowledge is advantageous but not required

• Strong customer service and communication skills

• Ability to manage multiple tasks in a fast-paced environment

• Attention to detail in maintaining shop operations

• Professional and friendly demeanor when interacting with customers