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Job Details
- Status
- Active
- Categories
- Posted
- Apr 18, 2026
- Expires
- Jul 17, 2026
- Work style
- Remote
About the Role
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Responsible for telesales of Old Mutual Finance products to individual clients in the micro-lending mass market. Maintains relationships with internal and external stakeholders and adheres to business, process and compliance rules. Requires adaptability and the ability to perform under pressure as well as exceptional interaction, time management and telephonic skills.
Client Service Delivery
Makes outbound calls in accordance with predetermined schedules and gathers relevant information.
Receives inbound calls
Finalises call at point of contact where possible
Deals with clients queries via telephone in adherence with productivity standards
Finalises complete loan application telephonically
Compliance
Adheres to service and quality standards.
Marketing
Telesales of OMF products to individual clients.
Personal Effectiveness
Accountable for productivity delivery through own efforts.
Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
Accountable for individual sales targets, branch operations and service delivery through own efforts
Makes increased contributions by broadening individual skills.
Minimum Requirements
Grade 12
Minimum 6 months Sales / Call Centre experience within a Financial/Sales/Retail environment.
Client Focus
Gaining Commitment
Initiating Action
Ownership
Technical Knowledge
Competencies
Collaboration (Relating)
Leading with Influence
Customer First
Execution
Strategic
Innovation (Perspective)
Personal Mastery (Learning)
Skills
Competencies
Communicates Effectively
Customer Focus
Ensures Accountability
Instills Trust
Interpersonal Savvy
Optimizes Work Processes
Plans and Aligns
Education
Matriculation Certificate (Matric)
Closing Date
22 April 2026 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
CV Match Tool
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This job accepts direct applications - no recruiter in between. Posted Apr 18, 2026.
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