QSSK – Project Manager at Q-Sourcing Servtec Group

Job Purpose

• The Project Manager is responsible for the successful planning, implementation, management, and growth of managed service programs across multiple sectors, with a primary focus on manufacturing, logistics, warehousing, and supply chain operations. The role ensures operational excellence, client satisfaction, financial performance, regulatory compliance, and continuous improvement across all assigned projects.
• The Project Manager serves as the key link between clients and internal teams, ensuring that service delivery consistently meets contractual obligations, operational targets, and broader business objectives.

Key Responsibilities

Project & Operations Management

• Oversee day-to-day delivery of multiple managed service contracts across diverse industries.
• Oversee timely and accurate processing of mid-month and end-month payroll across all projects.
• Ensure all projects are delivered in line with contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Ensure all work orders are priced with acceptable margins and adequately funded before execution.
• Develop project implementation plans, resource requirements, timelines, and standard operating procedures.
• Monitor project performance and implement timely corrective actions where required.
• Lead the mobilization and demobilization of new and existing projects.
• Develop and maintain business continuity plans across all assigned projects.

Client Relationship Management

• Act as the primary point of contact for assigned clients.
• Conduct regular operational review meetings with clients.
• Identify opportunities for service improvement and account growth.
• Manage client expectations and resolve escalated operational issues promptly.
• Ensure monthly and quarterly performance reports are prepared and shared with clients on schedule.

Financial Management

• Develop and manage project budgets.
• Monitor project profitability and ensure achievement of gross margin targets.
• Review project costings and pricing models for new business opportunities.
• Control labour, equipment, consumables, and other operational costs.
• Approve project expenditure within delegated authority limits.

Team Leadership & People Management

• Lead and supervise Key Accounts Executives, Supervisors, and support teams.
• Ensure effective workforce planning and resource allocation.
• Drive employee engagement, productivity, and retention initiatives.
• Conduct performance reviews and develop growth plans for direct reports.
• Support recruitment, onboarding, and training of project personnel.

Manufacturing, Logistics & Warehousing Operations

• Ensure efficient management of outsourced manufacturing support activities.
• Oversee warehouse operations, including receiving, storage, inventory management, order fulfilment, and dispatch.
• Manage logistics operations, including transport coordination, loading, and delivery performance.
• Drive productivity improvements through process optimization and lean operational practices.

Quality, Health, Safety & Compliance

• Ensure compliance with client standards, statutory requirements, and company policy.
• Promote a strong safety culture across all project sites.
• Lead incident investigations and the implementation of corrective actions.
• Ensure compliance with ISO standards, food safety requirements, and applicable industry regulations.
• Conduct regular operational audits and risk assessments.

Business Development Support

• Support the preparation of technical and commercial proposals.
• Participate in client presentations and contract negotiations.
• Identify opportunities for contract expansion and value-added services.
• Assist with transition planning for newly acquired contracts.

Reporting & Performance Management

• Develop and maintain operational dashboards and KPI reports.
• Analyze operational data to identify trends and improvement opportunities.
• Present project performance reviews to the Country Manager.
• Ensure timely submission of operational, financial, and compliance reports.

Qualification and Experience

Education

• Bachelor’s degree in Project Management, Supply Chain Management, Logistics, Operations Management, Engineering, Agribusiness, or a related field.
• Professional certification in Project Management (e.g., PMP, PRINCE2) is an added advantage.

Experience

• Minimum of 7–10 years of progressive operational management experience.
• At least 5 years managing outsourced or managed service operations.
• Proven track record in manufacturing, logistics, warehousing, distribution, or supply chain operations.
• Experience managing multiple client accounts and geographically dispersed teams.

Technical Skills

• Project management methodologies
• Financial and commercial management
• Costing and budgeting
• Supply chain and warehouse management
• Data analysis and performance reporting
• Microsoft Excel, Power BI, ERP, and WMS systems