Relationship Officer -Alternative Channels at Old Mutual Kenya

Job Description

• The Relationship Manager for Alternative Channel will be responsible for developing, managing, and growing business relationships between Old Mutual and Aggregators, SACCO’s, MFIs and Co-operative societies. The role involves acquiring new partnerships, maintaining strong client relationships, and ensuring the successful implementation of insurance products tailored for the channels.

KEY TASKS AND RESPONSIBILITIES

Business Development & Sales

• Identify, engage, and onboard distribution partners for insurance products

• Develop and implement strategies to grow insurance penetration within the SACCO & MFI sector

• Present and pitch insurance solutions to SACCO and MFI decision-makers

• Meet and exceed sales and revenue targets from the assigned sector

Relationship Management

• Build and maintain strong relationships with SACCO and MFI stakeholders, including CEOs, managers, and board members

• Serve as the key point of contact, ensuring seamless communication between the insurance company and its SACCO/MFI partners

Product & Market Development

• Collaborate with the product development team to design insurance solutions tailored to SACCO and MFI members’ needs

• Gather market insights and feedback to refine and improve product offerings

• Ensure that the company remains competitive by keeping up with industry trends in SACCOs, MFIs, and microinsurance

Training & Capacity Building

• Organize training programs and workshops for SACCO and MFI staff to enhance their understanding of insurance products

• Educate SACCO and MFI members on the benefits of insurance through awareness campaigns and financial literacy initiatives

Compliance & Risk Management

• Ensure all partnerships comply with regulatory and internal company policies

• Work with internal teams to manage risks associated with insurance distribution through SACCOs and MFIs

• Assist in claims processing and dispute resolution to enhance customer satisfaction

Reporting & Performance Tracking

• Monitor and report on key performance metrics, including sales performance, partnership engagement, and customer satisfaction

• Prepare regular reports and presentations for management on the progress and challenges within the SACCO/MFI segment

SKILLS AND COMPETENCIES

• Strong negotiation and persuasion skills

• Excellent communication and interpersonal skills

• Ability to analyze data and market trends to drive business growth

• Customer-centric approach with problem-solving capabilities

• Ability to work independently and manage multiple stakeholders

KNOWLEDGE & EXPERIENCE

• 10 years of experience in the Insurance Industry, out of which a minimum of 5 years in business development

• Strong understanding of microinsurance, SACCO/MFI operations, and financial inclusion strategies

• Proven track record in meeting sales targets and managing strategic partnerships

• Experience in insurance digital sales is an added advantage

QUALIFICATIONS

• Bachelor’s Degree in Arts, Commerce/business Administration

• International Diploma in Insurance.

KEY ATTRIBUTES

• Entrepreneurial mindset with the ability to identify and seize opportunities

• Strong analytical skills to assess partnership potential and performance

• High emotional intelligence and ability to navigate complex relationships

• Experience in insurance digital sales and partnerships is highly desirable