Process Excellence Operations Lead at Sun King (Formerly Greenlight Planet)

About the Role

The Process Excellence Operations Lead focuses on operational processes, identifying opportunities for improvement, and using data to recommend practical ways to enhance efficiency, reduce costs, and improve overall performance.

This role works across cross-functional teams to generate insights, improve workflows, and contribute to business direction.

What you will be expected to do:

Operations Process Improvement

Review existing operational workflows across warehousing, inventory management, procurement, and logistics to identify gaps and opportunities for improvement

Guide structured process improvement initiatives aimed at simplifying workflows, reducing costs, improving cycle times, and strengthening operational controls

Develop and implement scalable standard operating procedures and playbooks that can be consistently applied across locations and markets

Work with operations teams to test, implement, and evaluate improvements, ensuring adoption and continuity

Document processes through clear SOPs, process maps, and control checklists to maintain operational consistency

Operational Controls and Compliance

Strengthen operational practices by improving key control mechanisms such as inventory reconciliation, stock handovers, and system-to-physical stock alignment

Identify root causes of recurring operational issues (e.g., inventory discrepancies, process delays, data inconsistencies) and implement sustainable solutions

Contribute to audit and compliance requirements by ensuring operational processes align with company policies and internal control standards

Work with relevant teams to ensure control practices are embedded into day-to-day operations and tracked through clear ownership

Data Insights and Performance Tracking

Gather and interpret operational data to identify performance trends, operational risks, and areas for improvement

Develop and maintain dashboards and reports that track key operational indicators across warehousing efficiency, inventory accuracy, logistics performance, and procurement cycle times

Provide data-backed insights that guide planning and continuous improvement

Work with stakeholders to ensure operational data accuracy and consistency across systems

Reporting and Communication

Prepare clear and concise reports and presentations to communicate operational findings, risks, and improvement opportunities

Track and report the progress and outcomes of process improvement initiatives, ensuring that improvements are measurable and sustained

Translate operational needs into structured insights and practical recommendations

Cross-Functional Coordination

Work with operations, finance, and technical teams to translate operational needs into practical system or process improvements

Coordinate implementation of initiatives across stakeholders and maintain alignment on process changes

Contribute to integrating continuous improvement practices into daily workflows

Success in This Role Will Be Measured By:

Improvements in operational KPIs (inventory accuracy, cycle time, logistics efficiency)

Reduction in recurring operational issues

Effective implementation and adoption of improved processes

Increased operational visibility through dashboards and reporting

You might be a strong candidate if you have:

A Bachelor's degree in Supply Chain Management, Project Management, Mathematics, Economics, Statistics, Business Administration, Data Science, or equivalent practical experience

4 - 6 years of experience in operations, supply chain, logistics, consulting, or process improvement roles

Strong problem-solving skills, with the ability to identify inefficiencies and propose practical improvements

Experience in process mapping, requirements gathering, and working with cross-functional stakeholders

Familiarity with project management approaches (Agile, Waterfall, or similar frameworks) and experience contributing to operational improvement initiatives

Working knowledge of supply chain and operations processes, including warehousing, procurement, logistics, and inventory management

Proficiency in data tools such as Excel or Google Sheets and data visualization platforms, including experience working with AI-enabled tools

Experience working with ERP or operational systems used for supply chain, inventory, or logistics management

Ability to work with complex datasets, generate meaningful insights, and present findings clearly to different stakeholders

Clear communication skills, with the ability to translate operational topics into structured insights and practical recommendations