CI Process Analyst at Wise

Discovery & Design:

• Identify inefficiencies, bottlenecks, and areas for improvement.

• Develop low to mid-complexity solutions that align with organizational goals and guidelines.

• Conduct root cause analysis (RCA) to uncover operational challenges and deliver actionable insights.

Problem Solving:

• Identify opportunities for improvement aligned with the Servicing strategy and contribute to creating business cases for change.

• Apply structured problem-solving methodologies to enhance workflows or customer experiences and reduce inefficiencies.

• Support the improvement of organizational efficiency and contribute to sustainable outcomes.

Project Management:

• Manage low-complexity projects, ensuring smooth adoption of proposed changes.

• Track project progress, mitigate risks, and maintain clear communication with stakeholders.

• Produce high-quality documentation adhering to internal standards.

Impact Analysis:

• Evaluate the business impact of low to mid-complexity changes.

• Assess post-implementation results to confirm efficiency gains and expected outcomes.

Subject Matter Expertise:

• Develop foundational expertise in one or more operational areas, products, tools, or systems.

• Provide guidance and troubleshooting support for domain-specific challenges.

• Handle service requests efficiently and confidently within the assigned domain.

• Contribute insights through knowledge and data analysis to support decision-making.

• Act as a knowledge holder within the assigned domain.

Collaboration & Stakeholder Engagement:

• Collaborate with cross-functional teams, including Operations, Product, and Compliance, to align on priorities and deliver outcomes.

• Build relationships with stakeholders, contribute to workshops and discussions to gather input, provide feedback and ensure stakeholder alignment.

Data Analysis & Reporting:

• Use analytical tools (e.g., Looker, Superset) to monitor performance and identify areas for improvement.

• Collaborate with data teams to create reports and dashboards that inform decision-making.

• Own KYC product metric health monitoring and deep dives

Requirements

Experience & Knowledge:

• 3+ years of experience in operational analysis, process improvement, project management, business operations, or a related field.

• Deep understanding of the Indian regulatory landscape, including specific experience with India KYC/KYB standards (e.g., RBI guidelines, Video KYC, Digilocker) and AML compliance requirements.

• Proven track record of designing and optimizing KYC/KYB processes specifically for the Indian market, balancing strict regulatory adherence with operational efficiency.

• Own KYC product metric health monitoring and deep dives

• SQL for data analysis

• Experience in supporting cross-functional projects or initiatives within complex organizations.

• Familiarity with problem-solving methodologies such as Design Thinking, Theory of Constraints, A3 Problem Solving, or Lean Six Sigma is a plus.

• Familiarity with visual storytelling techniques (e.g., process mapping, journey mapping, data visualization) to communicate insights is a plus.

• Familiarity with operational domains such as CS, KYC, Fincrime is a plus.

• Experience in a highly regulated environment is a strong plus.

• Experience with tools and platforms used in operations (e.g., Zendesk, Twilio, Looker, Superset) is a plus.

Skills & Abilities:

• Strong verbal and written communication skills, with the ability to articulate thoughts clearly.

• Solid problem-solving skills and the ability to break down issues and deliver actionable solutions.

• Basic project management skills, with the ability to contribute to multiple priorities and meet deadlines.

• Effective communication and interpersonal skills, with an ability to engage with senior stakeholders.

• Strong attention to detail and a focus on delivering measurable results.