Social Media Customer Support Associate at Wise

We’re looking for a passionate Social Media Customer Support Associate to join our team in Singapore.

We work differently and we’re proud of it! This is not your average customer service job. There’s no hand holding, and we trust each other to get stuff done. At Wise, you’ll have the opportunity to make a real impact, expand your skill set, and collaborate across our entire business.

Your Mission:

• Create a wonderful customer experience for our English-speaking customers across all social media platforms, understanding that resolving their issues is critical to our success.

• Be creative, friendly, and solution-oriented with both customers and colleagues.

• Stay up-to-date on social media processes, applications, and best practices, continuously seeking new ways to improve customer support.

• Demonstrate adaptability and learning agility, embracing change and proactively improving your skills.

• Go above and beyond to meet and exceed customer expectations.

• Collaborate with cross-functional teams to resolve complex issues and provide comprehensive solutions to our social media customers.
  

Qualifications

About You:

• Your verbal and written English skills are excellent.

• You’re open to working days, evenings and weekend shifts. While we consider your preferences, scheduling may change based on business needs.

• You thrive in a fast-paced, ever-changing environment, staying cool under pressure and handling challenging situations with confidence.

• You’re a team-player and understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you. You’re open-minded. You’re comfortable and calm when giving or receiving feedback.

• You’re organized, detail-oriented, and proactive. You take ownership of tasks, prioritize effectively, and maintain a solution-oriented mindset without needing constant supervision.

• You’re tech-savvy, proficient with social media platforms (Facebook, X, Instagram) and customer support tools.

• You possess strong interpersonal skills, handling difficult customers with professionalism and empathy, while maintaining clear and persuasive communication. Additionally, you’re straight up and honest. You’re able to own up to your mistakes, and you follow through when you say you will.

• You’re a multitasker, capable of handling multiple conversations simultaneously without compromising speed or quality.

• You’re quick behind the keyboard, with a typing speed of at least 45 words-per-minute.

Preferred Qualifications:

• Experience with CRM systems and support ticketing tools.

• Familiarity with social media trends and best practices for customer engagement.

• Experience in a flexible and adaptable work environment.

• A problem-solving mindset, with the ability to diagnose issues quickly and make decisions independently when possible.

• Resilience and self-management, staying focused and productive in a fast-tracked environment.

• Commitment to continuous learning, embracing change, and proactively improving your skills.