Software Engineering Senior Analyst - HIH - Evernorth at Cigna

Software Engineering Senior Analyst - HIH - Evernorth

INTRODUCTION TO EVERNORTH:

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group

Job Review

This position will analyze workforce data and coordinate with site Leadership, HR and TA Leaders and Program Leaders to facilitate employee assignments, new hire requests, redeployments, and talent mobility initiatives and effectively serve as a first level of review and validation for staffing needs within the organization by processing the initial intake of hiring demand, reviewing job requirements against business needs and existing talent, and coordinating with local site leadership, HR ops, and recruitment managers to ensure new positions are accurately requested and reflected within an Applicant Tracking System (ATS).

Responsibilities

• Delivers specific delegated tasks assigned by a supervisor in the Engineering job family, supporting the full software lifecycle of design, development, testing, and support for technical delivery.
• Build complex software systems and communicates with users, other technical teams, and management
• Meet with technology product owners to understand business, functional, and technical requirements & acceptance criteria
• Perform application design, configuration, testing and deployment – developing solutions based on requirements
• Perform configuration and customisation of the Salesforce platform
• Participate in efforts to develop and execute testing, documentation, and training
• Utilise best practices to perform operational support, enhancements, bug fixes as needed to support the Salesforce platform
• Proactively engage on continuous improvement efforts for application design, support, and practice development efforts
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance
• Perform peer reviews on implementation done by other developers and offer feedback and suggestions
• Provide guidance to junior engineers
• Communicate development progress to management
• Evaluate and maintain Salesforce security best practices
• Support off-hour releases as needed

Qualifications

Required Skills:

• Build complex software systems and communicates with users, other technical teams, and management
• Meet with technology product owners to understand business, functional, and technical requirements & acceptance criteria
• Perform application design, configuration, testing and deployment – developing solutions based on requirements
• Perform configuration and customisation of the Salesforce platform
• Participate in efforts to develop and execute testing, documentation, and training
• Utilize best practices to perform operational support, enhancements, bug fixes as needed to support the Salesforce platform
• Proactively engage on continuous improvement efforts for application design, support, and practice development efforts
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance
• Perform peer reviews on implementation done by other developers and offer feedback and suggestions
• Provide guidance to junior engineers
• Communicate development progress to management
• Evaluate and maintain Salesforce security best practices
• Support off-hour releases as needed

Required Experience & Education:

• 4+ years experience in Software Development
• 4+ years experience in Salesforce Development
• Experience in Conga Contract Lifecycle Management (CLM) Development or able to learn it quickly
• Direct experience working on CRM projects for middle market or enterprise size companies
• 4-year University degree in Computer Science, Information Systems, or a related technical discipline
• Practical understanding of professional software engineering practices & best practices for the full software life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Salesforce Developer Certifications such as Platform Developer I and/or Platform Developer II preferre.

Work Hours:

11.30PM IST to 8.30PM IST

Equal Opportunity Statement:

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services