IT Support Intern at Actserv

Key Duties and Responsibilities:

• Design, develop, and maintain both the client-side (front-end) and server-side (back-end) components of web applications.

• Continuous research on the improvement of existing systems for optimal productivity of users.

• Maintenance of IT infrastructure in the organization - offsite and onsite;

• User technological support, troubleshooting, and identification of technology-related hitches, and offering feasible, viable technological solutions, both remotely and onsite;

• Local premise cloud infrastructure maintenance, setup, and configuration;

• Email server set up, configuration, maintenance, and administration;

• Training of end users on the various uses of entities such as the server, ERP, pilot line, etc.,es and any other technological entity based on need;

• Monitoring of systems to ensure minimal or no downtime at all for the various entities, including emails, the documents' server, all telephone lines, the ERP, and cloud-based servers on Digital Ocean;

• Data backup and storage for redundancy, for both premise-based infrastructure and cloud-based infrastructure;

• Restoration of any downtime on the various systems for business continuity.

• Security monitoring on the various systems, server hardening & security best practices to ensure the confidentiality, integrity & availability of critical organization data;

• Training of users on information security, data, and awareness on security while handling company-sensitive data;

• Set up, maintenance, administration, and setup of the virtual private network [VPN] for remote working;

• Hardware repairs and replacement of parts when machines and electronic gadgetry develop problems;

• Printer maintenance, user training, and administration, including monitoring of toner levels for optimal performance;

• Email security is ensured by monitoring server logs, quarantining emails, and analyzing logs to identify any unusual traffic.;

• Virtualization in the operations of cloud infrastructure to maximize hardware resources.

• Monitoring, maintenance, and administration of the CCTV system, biometric access, and preventive maintenance;

Knowledge, experience, and qualifications required:

• Bachelor's degree in Information Technology, or a related field;

• Any networking qualification is an added advantage, but not mandatory.

• Hands-on experience in ICT infrastructure handling, set up, commissioning, and maintenance;

• Knowledge of the UNIX and Linux Operating Systems is preferred.

• Knowledge of Linux server administration;

• Knowledge of virtualization;

• Commitment to professional values and integrity;

• Highly motivated and adaptable individual with strong technical, communication, and problem-solving skills, and displays willingness to learn, attention to detail, initiative, self-drive, and ownership of work.